Company Summary
Irth Solutions is a software product company building cutting-edge technology platforms that continuously set industry benchmarks. With a strong product culture, collaborative environment, and high growth potential, Irth offers an exciting opportunity to work on modern, enterprise-scale data platforms.
Job Summary
As Senior Project Manager on the Irth EDO team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated in a timely manner. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service.
What You’ll Do
- Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Irth’s platform
- Manage and communicate deliverables, risks, project timeline, ROI, and issues
- Act as a liaison between Irth’s customers and internal teams to ensure smooth project completion and success
- Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
- Ensure internal processes and client-facing documents are current and in support of corporate goals
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
AI Use in Hiring
As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.
Role Type
This is a newly created position.
Compensation
The salary range for this role is CAD $170k. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.
Requirements
Required
12+ years’ experience managing projects in customer-facing implementation roles in a Professional Services function in a Software Company, preferrable a SaaS provider.
- Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
- Excellent customer engagement, presentation, and communication skills
- Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
- Experience handling escalations at all levels
- A strong understanding of project financials, revenue, cost, and margin is required
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience with creating, maintaining and following a repeatable project methodology
Preferred
- Experience in Oil and Gas Industry
- Familiarity with Damage Prevention and Pipeline Integrity Sectors
- Experience working with Oil and Gas software and technology preferred
- Experience with solution development processes and application support lifecycles
Education
Bachelor’s or master’s degree in computer science, Software Engineering, or a related field, or equivalent professional experience.
Skills Required
- 12+ years experience managing customer-facing implementation projects in Professional Services at a software company (preferably SaaS).
- Proven track record working with external customers and internal teams (Sales, Engineering, Product Management).
- Excellent customer engagement, presentation, and communication skills.
- Solid organizational, multi-tasking skills, attention to detail, and ability to manage multiple projects and resources.
- Experience handling escalations at all levels.
- Strong understanding of project financials, revenue, cost, and margin.
- Familiarity with project management software tools, methodologies, and best practices.
- Experience creating, maintaining, and following a repeatable project methodology.
- Bachelor's or master's degree in Computer Science, Software Engineering, or related field, or equivalent professional experience.
- Experience in Oil and Gas industry.
- Familiarity with Damage Prevention and Pipeline Integrity sectors.
- Experience with Oil and Gas software and technology.
- Experience with solution development processes and application support lifecycles.
What We Do
Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth Solutions to enhance the resilience of their critical network infrastructure with UtiliSphere™, our market-leading SaaS cloud-based technology for damage prevention/811 ticket management, asset protection and risk management. We’ve accumulated best practices, data and experience over nearly three decades serving the needs of this market, and we continue to build additional solutions, offerings and apps to help our customers maintain and manage risks on their network infrastructure. By taking advantage of the best technology available, we help our customers address the expanding threats they face today.
