Senior Programmer/Analyst

KUBRA is looking for a talent Programmer/Analyst to join our Client Support team!!

As a Programmer/Analyst within KUBRA, you will perform maintenance, support, configuration, troubleshooting and basic programming duties on trouble tickets to ensure client satisfaction. The Programmer/ Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues.

This position includes participation in an on-call support rotation to provide 24×7 support to clients with Premium support agreements.

What you get to do every day

• Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts about customer communication technology
• Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
• Report details on issues to developers and manage communications with clients as issues are worked on and resolved
• Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
• Contribute to continuous improvement efforts through the refinement of business processes and technical components

What kind of person should you be?

• Excellent verbal and written communications skills
• Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner
• Ability to collaborate with fellow team members and teams across the organization
• Strong technical and problem-solving skills to support understanding of enterprise software solutions, solution architecture, and troubleshooting of problems
• Strong work ethic and dedication to providing 100% client satisfaction
• An interest in creating and tinkering with technology

What skills do you need?

• 4+ years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software
• Demonstrated experience with and aptitude for troubleshooting technical problems
• Understanding of servers, networks, enterprise software, and data integration between enterprise applications
• Experience with enterprise software in a support or advanced business user role
• Basic Linux command line skills
• Ability to create and edit HTML and embedded CSS, particularly for use in emails
• Experience with reporting from enterprise applications and data
• Familiarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and Java code is preferred
• Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents

What can you expect from us?

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Well-being days!

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.