Senior Programme Manager - Technology

Company Description

Digitas is the Connected Marketing agency, built on the principle that there are better ways for brands to connect with people and people with each other. Leveraging comprehensive data, technology, creative, media and strategy capabilities and a proprietary planning process called North, Digitas delivers ambitious outcomes via connected solutions that include Connected Campaigns, Social Marketing, Brand Experience, CRM & Loyalty, and Marketing Transformation. A Leader in Gartner’s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world’s leading brands through a global network comprised of more than 4,500 employees across over 40 countries and 60 offices.

Job Description

We are searching for a Senior Technical Program Manager with Salesforce/Adobe Developer experience to manage various Business Systems. You should be customer obsessed and work to provide the best possible programme management experience. You will proactively engage with customers to understand their business needs and deliver high-quality support in a timely manner. You will maintain existing system features/products for the business, and drive global quality improvement processes. A Program Manager should work independently but also partner with other non-Salesforce/Adobe Product, Program teams, and developers on new projects to improve team efficiencies, customer experience, and usability of the org.

Technical & Product

Ability to create and follow up on Digital transformation roadmap and engagements

- Own Salesforce.com/Adobe platform including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.

- Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve complex business problems 

- Hands on configuration of new and existing Salesforce.com/Adobe to be able to guide and drive teams of developers

- Understanding customer and partner development team needs and translating them into robust business requirements for configuration and development in Salesforce/Adobe

- Create programe plans and presentations to support in requirement closure and articulation

Business Acumen & Operational Efficiency

- Drive agile delivery methods to ensure accurate on time and on cost engagements

- Focus on security, user efficiencies, solving business/customer issues, invent creative solutions, and ensure build accuracy across delivery of programs

Innovative & Analytical Mindset

- Constructively challenge staffing needs constructively and understand each talents role on the project

- Constructively challenge estimations provided

- Understand and mitigate risks using creative ways

People & Leadership

-Takes initiative to challenge an established point of view with respect and openness.

-Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.

-Able to handle complex issues and make decisions even when missing information.

-Capable of proactively developing meaningful relationships with key decision makers. 

-Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.

-Able to build succession plans and grow and mentor future talent.

Self

-Able to adjust performance based on experiences and feedback and showcases agility and flexibility.

-Displays openness to the ideas of others and leverages them when beneficial for the business.

-Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.

-Able to set high impact objectives and goes above and beyond to exceed performance.

-Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.

-Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.

Qualifications

- Bachelor’s degree

- Professional experience with Salesforce and/or Adobe configuration and development

- Highly organized, detail-oriented, and ability to work independently

- Solid understanding of and experience working with enterprise level Salesforce.com/Adobe Experience Manager instance

- In-depth understanding of the capabilities and constraints of the Salesforce/Adobe

- Excellent analytical skills, including the ability to define, refine and implement process improvements

-Experience working in a deadline-driven, Agile project management framework

-Excellent verbal/written communication skills; able to effectively communicate with both business and technical teams