Senior Program Manager

Company Description

Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We focus on reducing the barriers to tech adoption so that government agencies can achieve mission success.

Tech adoption in the federal government is an ecosystem – and we know it better than anyone else. Operating at the nexus of government innovators, emerging tech companies, and venture capital, we turn roadblocks into results. By aligning people, culture, acquisition, policies, and processes, we get tech in the hands of those who need it most. We are empowering the government to meet the moment.

Job Description

JOB DESCRIPTION

Dcode is looking for a passionate Senior Program Manager to contribute to our fast growing government business! As a senior program manager, you will lead client engagements focused on operationalizing innovation in the federal market. You will be responsible for building and maintaining relationships with senior government leaders and helping them foster an innovative culture that attracts emerging technology. You’ll deliver high-quality deliverables that meet and exceed your client’s every expectation. You’ll identify new and creative ways to connect the government with startup technology companies, help the government change the way they operate to be more agile and innovative, translate government use cases to private sector speak, and help to impact government missions. It's fast paced and exciting!

Salary range: $110,000- $145,000 plus bi-annual bonuses

Security clearance preferred, eligibility required.

JOB RESPONSIBILITIES

Client Success

• Become a trusted advisor and partner for Dcode’s government clients as they work to bring in innovative and agile cutting-edge technologies and integrate those technologies into their missions
• Ensure we deliver exceptional quality and superior value-add work to our clients on time and exceeding client expectations
• Establish clear client retention goals and milestones, consistently checking in on progress toward goals
• Anticipate client needs and proactively craft long-lasting strategies with support from the account and client success leadership teams
• Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions
• Deliver workshops, write assessments and reports, and analyze qualitative and quantitative data to help clients solve their toughest problems
• Proactively collect feedback from the client, review client concerns, and improve the client experience
• Organizational Change Management experience is a plus

Contract Management

• Review and understand contract terms and conditions to ensure Dcode is compliant with client contracts at all times
• Continuously monitor risks and propose solutions for fast resolution
• Implement strong communication plans with clients related to contract status, risks, issues, opportunities, etc.
• Monitor contract spending, deliverables, and burn rates; work closely with leadership and operations to ensure timely invoicing and contracting actions

Qualifications

KEY SKILLS

You’ll learn something new every day in this role. We’ll teach you the ropes but ideal candidates will have:

• 7+ years of relevant work experience; particularly in government delivery in a client-facing role
• Prior experience in government, performing government-facing client work, or managing government contracts. Experience working with clients within the DoD or Pentagon is a plus.
• Experience managing small teams
• Strong management and leadership skills
• Ability to challenge client mindsets and offer alternative ways of approaching work while maintaining professionalism

• Ability to anticipate client needs and proactively craft solutions  
• Proven problem-solving, self-management, and organizational skills
• Strong written and verbal communication skills
• The ability to work without being closely managed and the ability to continuously WOW
• A desire and ability to work in an environment that is welcoming, open, transparent, curious, collaborative, fast, challenging, results-driven, and fun!

Additional Information

You’ll love it here if:

• You like environments that are: 
  • Fast-paced and exciting
  • Diverse and inclusive 
  • Energetic and fun
  • Transparent and supportive
  • Mission-driven and collaborative
• You have a passion for making clients love you 
• You leave no stone unturned and are super organized
• You can make a mistake, own fixing it, and won’t let it happen again
• You don’t have to have all of the answers to get started
• You can take feedback as well as give it
• You can get stuff done even when it seems impossible to others
• You can see what needs to be done and get it done

We look for resilient hustlers: 

Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story? 

Equal Opportunity Statement

We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All your information will be kept confidential according to EEO guidelines.

We believe diversity is a strength and aim to build an equitable, innovative and welcoming culture where people from all backgrounds feel safe, respected, and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.