Senior Program Manager - Customer Orchestration

Posted 3 Days Ago
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South San Francisco, CA, USA
In-Office
148K-274K Annually
Senior level
Healthtech • Biotech
The Role
Lead enterprise, cross-functional programs (e.g., customer orchestration) across Data, DSML, and commercial teams. Manage technical dependencies, program risks, governance, documentation, executive communications, stakeholder alignment, and portfolio health to ensure on-time delivery and measurable business impact.
Summary Generated by Built In
The Opportunity

As a Senior Program Manager within the Analytics Product Suite team, you will serve as a high-impact strategic partner driving the successful execution of cross-functional digital and analytical initiatives across Genentech. Operating a level above individual product management, you will own cross-functional program dependencies across Data, Data Science/Machine Learning (DSML), Content & Omnichannel Product, and business teams. You will lead key enterprise initiatives, such as customer orchestration, ensuring alignment across leadership, mitigating program risks, and guaranteeing on-time delivery with quantifiable business impact.

Key Responsibilities:

  • Lead Enterprise Cross-Functional Initiatives: Direct the execution of strategic, multi-product programs like "Customer Orchestration," bridging products across Data, DSML, and commercial teams to create seamless experiences.

  • Orchestrate Technical & Program Dependencies: Identify, map, and actively manage complex upstream and downstream dependencies across diverse product suites, ensuring project commitments are met without dropped handoffs.

  • Provide Executive-Ready Communication: Synthesize highly complex, granular technical data into clear, objective, and executive-ready briefings, dashboards, and presentations for senior leadership.

  • Drive Program Knowledge Management: Establish and maintain centralized, high-quality program documentation and confluence spaces across product suites, ensuring roadmaps, architecture decisions, governance frameworks, and operational guides are clear, up-to-date, and accessible.

  • Measure & Foster Stakeholder Awareness: Proactively track stakeholder understanding and sentiment across the enterprise, designing targeted communication rhythms, enablement sessions, and feedback loops to drive transparency, buy-in, and program adoption.

  • Proactive Risk Mitigation & Portfolio Health: Continuously assess portfolio health, anticipate cross-team bottlenecks, manage resources/prioritization trade-offs, and resolve roadblocks before they impact delivery timelines.

  • Drive Alignment & Facilitation: Lead senior leadership forums, steering committees, and crucial cross-functional conversations to align competing stakeholder priorities and preserve organizational goals.

  • Establish Governance & Operating Models: Design and operationalize program execution frameworks, defining clear roles, decision rights, communication rituals, and risk escalation pathways.

Who you are
  • You hold a Bachelor’s degree in business, project management, operations, quantitative science, or a related field (or equivalent practical experience).

  • You possess 5+ years of progressive experience in program or project management leading large-scale, cross-functional initiatives within a matrixed environment.

  • You demonstrate deep expertise in technical program management, with a proven ability to manage complex portfolio dependencies, project workflows, and resource allocation.

  • You bring proven success in risk identification, escalation, and mitigation across interdependent product roadmaps.

  • You possess exceptional executive communication and stakeholder management skills, with the ability to translate complex details into strategic updates for senior leadership.

Preferred
  • Advanced degree (e.g., MBA or relevant graduate degree).

  • Professional program/project management certification (e.g., Agile, PMP, CAPM).

  • Experience in data, digital, or advanced analytics organizations within biotech, healthcare, or technology industries.

Location
  • This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus

  • No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of California is $147,600 - 274,200 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Skills Required

  • Bachelor's degree in business, project management, operations, quantitative science, or related field (or equivalent practical experience)
  • 5+ years progressive experience in program or project management leading large-scale, cross-functional initiatives within a matrixed environment
  • Deep expertise in technical program management, managing complex portfolio dependencies, project workflows, and resource allocation
  • Proven success in risk identification, escalation, and mitigation across interdependent product roadmaps
  • Exceptional executive communication and stakeholder management skills; translate complex details into strategic updates for senior leadership
  • Experience establishing and maintaining centralized program documentation and Confluence spaces
  • Experience in data, digital, or advanced analytics organizations within biotech, healthcare, or technology industries
  • Advanced degree (e.g., MBA or relevant graduate degree)
  • Professional program/project management certification (e.g., Agile, PMP, CAPM)

Genentech Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genentech and has not been reviewed or approved by Genentech.

  • Healthcare Strength Health coverage is described as comprehensive across medical, dental, vision, mental health, and prescriptions, supported by HSAs/FSAs and broad wellness resources. On‑site fitness and health centers, mental‑health clinicians, and specialized programs like fully covered preventive cancer screenings and menopause support deepen the offering.
  • Retirement Support Retirement benefits feature a 401(k) with up to a 4% company match plus an additional annual 6% company contribution to eligible pay. Additional financial protections such as life and accident insurance complement salary, bonuses, and stock options.
  • Leave & Time Off Breadth Time away includes about 20 paid vacation days, paid holidays, personal days, and a year‑end shutdown. A paid six‑week sabbatical every six years notably expands long‑term time‑off flexibility.

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The Company
HQ: South San Francisco, CA
20,069 Employees
Year Founded: 1976

What We Do

Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for more than 40 years. Genentech is a biotechnology company dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. We're passionate about finding solutions for people facing the world's most difficult-to-treat conditions. That is why we use cutting-edge science to create and deliver innovative medicines around the globe. To us, science is personal. Making a difference in the lives of millions starts when you make a change in yours.

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