Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the RoleAs the Senior Program Manager, Accessibility at Twitch, you will have a broad impact across all of Twitch and our Community. You will join our Product Operations team where you will own, oversee and conduct the end-to-end delivery of Accessibility Program and services including QA, education and training and scalable operations and hands-on management.
You will be our subject matter expert on digital accessibility and will execute on accessibility processes with our Design, Product and Engineering functions, proactive reporting and communications, implementation of tools and AI integration, while continuously working with our design system and product development process. We will look to you to mentor and support others in executing the vision of how Twitch will be a welcome home for all regardless of abilities including partnering with product, engineering, legal, partnerships, and everyone from our executive staff to our individual contributors on solving Accessibility problems and providing strategic solutions. In addition you will work with Guild partners on celebrating cultural milestones.
Our team is based in San Francisco, CA and New York City, NY.
You Will:- Support global digital accessibility initiatives as the subject matter expert and technical support for accessibility in product and throughout Twitch.
- Intake, backlog & operational management working with engineering, product and design leaders to address core accessibility issues, including communications and reporting.
- Conduct QA and lead, support, manage QA specialists.
- Work with engineers, designers, product managers, and researchers to identify and create high impact changes and programs across all of our products, and support proactive backlog management.
- Lead process and tooling integration including AI where appropriate.
- Partner with engineers to build and integrate automated accessibility testing into CI/CD pipelines, shifting accessibility testing earlier in the development lifecycle.
- Work with other Accessibility partners (legal, research, policy, communications) on benchmarking, goal setting, reporting, and execution and other consultative support.
- Develop an educational program and deploy guidelines/resources for key collaborators
- You have 6+ years experience building similar Accessibility programs, QA and other scalable Accessibility Practices.
- Expertise in accessibility best practices, guidelines, and regulations—specifically WCAG 2.2+ AA and the CVAA; ability to advise the executive team on risk assessment.
- You have experience creating and leading an accessibility program from ground up including creating, documenting, proactive management and driving deliverables.
- Experience working with and consulting product, design, engineering, and legal teams to deliver accessibility audits, code reviews and other advisory services.
- Experience working on consumer product accessibility both on video and communications products and across a variety of devices, such as desktop, smartphone, gaming console, and OTT services.
- Awareness of assistive technologies available to people with disabilities.
- Experience with Figma, Jira and similar relevant product development tools.
- Understanding of and familiarity with AI tooling and test automations for Accessibility
- Familiarity with Twitch as a user, streamer, or both!
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9151
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Skills Required
- 6+ years experience building Accessibility programs
- Expertise in WCAG 2.2+ AA and CVAA regulations
- Experience leading an accessibility program from the ground up
- Experience consulting with product, design, engineering, and legal teams
- Experience with consumer product accessibility on various devices
- Awareness of assistive technologies for people with disabilities
- Experience with Figma, Jira, and similar product development tools
Twitch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twitch and has not been reviewed or approved by Twitch.
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Healthcare Strength — Employees access Amazon’s comprehensive medical, dental, vision, disability, life insurance, and mental‑health resources, with Twitch‑specific wellness support layered in. Official materials emphasize a competitive suite of health programs that start on day one for eligible roles.
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Leave & Time Off Breadth — Remote‑friendly norms include company holidays and global no‑meeting days, and policies commonly describe flexible or unlimited PTO. Paid parental leave is highlighted alongside other leave programs across the benefits overview.
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Equity Value & Accessibility — Equity is a standard part of total rewards for many roles, with Amazon RSUs frequently referenced alongside base pay and bonus. Career materials and postings consistently note equity eligibility as part of the package.
Twitch Insights
What We Do
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and a lot more. It’s a place where millions of people come together live every day to chat, interact, and make their own entertainment together.
Why Work With Us
We’re all about community, inside and out. Working here, you’ll find your coworkers are eager to team up, collaborate, and smash (or elegantly solve) problems together. We speak our own language (don’t worry, you’ll learn it), we have a club for everything, and we host an annual IRL party, TwitchCon, for our community of fans and creators.
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