This role is eligible for our hybrid work model: Two days in-office.
Senior Productivity Tools Engineer
Our Technology team is the backbone of our company: constantly creating, testing, learning, and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.
Why this job’s a big deal:
Our team builds point-to-point automation, maintains productivity software, and improves the suite of enterprise applications used to support all functional teams (Product, Project Management, Tech Infrastructure, Finance, Customer Care, Human Resources, Marketing, and more) to work seamlessly and remotely from anywhere on the planet. These tools include Snaplogic, Jira, Confluence, Slack, and more!
In addition to traditional productivity tools, this role will have a special focus on administering and optimizing AI-driven systems like ChatGPT Enterprise, Glean, and Gemini AI. You’ll play a crucial role in shaping how AI is integrated into our enterprise, empowering teams to increase their efficiency and make smarter decisions. The AI aspect of this role offers a unique opportunity to be a well-known figure across the organization, serving as the go-to expert for all things AI.
In this role you will get to:
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Build and maintain IPAAS point-to-point API automation, creating rule-based integrations between tools such as JIRA, Workday, Slack, Active Directory, Concur, and increasingly, AI-driven platforms like ChatGPT Enterprise and Glean.
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Administer, configure, and optimize AI systems to align with the company’s strategic goals, ensuring these tools are leveraged to their full potential across all departments.
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Collaborate with multiple teams to interpret and implement business requirements, while also driving AI adoption and troubleshooting daily operational incidents.
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Serve as the resident AI expert, staying current on the latest AI developments and continuously seeking out ways to implement new technologies that enhance productivity across the enterprise.
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Build, maintain, and troubleshoot integrations across a variety of SAAS tools, with a focus on automating and optimizing workflows through AI.
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Provide technical expertise, guidance, and strategic recommendations on both traditional productivity tools and AI systems, helping the company stay ahead of technology trends.
Who you are:
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Experienced in building IPAAS integrations with tools such as Snaplogic, Informatica, Talend, Jitterbit, Mulesoft, DELL Boomi, or similar, with a strong interest in AI-driven automation and workflows.
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Experienced in administering and configuring AI platforms like ChatGPT Enterprise, Glean, or Gemini AI, or eager to grow your expertise in these areas.
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A fast-paced and adaptive learner of new technologies, particularly in AI, who will take ownership of both enterprise productivity tools and the cutting-edge AI systems we are adopting.
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Proficient in working with REST, SOAP, XML, JSON, and SQL, with an interest in integrating these with AI APIs and platforms.
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Skilled in diagnosing and troubleshooting operational and end-user incidents across both traditional and AI-driven systems, providing timely and innovative solutions.
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Able to evaluate emerging technologies, including the latest AI tools, ensuring technical solutions are compatible with the company's business needs and strategic objectives.
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A strong communicator with the ability to present complex technical concepts—particularly around AI—to all levels of management, helping to evangelize the benefits and possibilities AI can offer.
Additional Duties and Responsibilities:
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Engage IPAAS tools vendors to investigate, analyze, and resolve technical issues, including those related to AI systems, and actively pursue mechanisms for preventing or automating the response to reoccurrences.
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Improve customer service and satisfaction by enhancing both traditional and AI-powered tools to maximize team productivity.
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Serve as the primary point of contact for managing AI-related service requests and projects via Jira Ticketing System, while documenting key learnings and processes in Confluence.
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Provide technical training to teams, helping them fully leverage AI tools in their daily workflows and increasing overall AI adoption across the company.
Qualification/Education:
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Bachelor’s degree or equivalent and five years of related experience, with a strong interest in AI tools and integrations.
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Experience with or desire to develop expertise in AI platforms such as ChatGPT Enterprise, Glean, Gemini AI, or similar systems.
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Industry IPAAS technical certifications are desirable but not required.
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Demonstrated history of living the values important to Priceline: Customer, Innovation, Team, Accountability, and Trust. Unquestionable integrity and ethics.
#LI-hybrid
Who we are
WE ARE PRICELINE.
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.
If you want to be part of something truly special, check us out!
Flexible work at Priceline
Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.
To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!
Applying for this position
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Top Skills
What We Do
At Priceline, part of Booking Holdings, Inc. [NASDAQ: BKNG], we believe every trip is a big deal to our customers. Whether it’s a much-needed getaway, wedding, reunion, graduation, or rooting on a favorite team—those are the moments that nobody should miss out on.
Our mission? Be the best travel dealmakers in the world. We provide our customers with smart and easy ways to access the very best deals available on hotel rooms, flights, rental cars, vacation packages and cruises, so they can be there for the moments that matter the most to them.
We do that by welcoming people who are at the top of their game, who want to learn and grow with others and who take their work seriously (but not themselves). We’re building a diverse and uniquely talented team to make sure our customers can be there for all those {big deal} moments. Come join us!
