- Deliver Level 2/3 support for Unix/Linux‑based production systems, troubleshooting incidents and root‑cause analysis.
- Assist with client onboarding, configuration, and integration of market data and order entry services.
- Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.
- Monitor system health, respond to alerts, and execute timely remediation actions.
- Develop and maintain documentation, run‑books, and knowledge‑base articles.
- Participate in on‑call rotation and provide after‑hours emergency support as required.
- Identify automation opportunities and create scripts to streamline repetitive tasks.
- Contribute to continuous improvement initiatives, including deployment and release management.
- Minimum 3 years experience in Level 2/3 technical support within financial services.
- Strong proficiency in Unix/Linux environments and command‑line tools.
- Solid understanding of market data, order entry, and related financial concepts.
- Excellent communication skills, both written and verbal, with the ability to explain complex issues to non‑technical stakeholders.
- Proven analytical and logical problem‑solving abilities.
- Experience with client onboarding and support process management.
- Familiarity with networking fundamentals and troubleshooting.
- Knowledge of scripting languages (e.g., Bash, Python) for automation.
- Exposure to FIX, ITCH, or other financial messaging protocols is a plus.
Compensation Expectations: $170,000-$180,000 Base Salary
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Skills Required
- Minimum 3 years of Level 2/3 technical support experience within financial services
- Strong proficiency in Unix/Linux environments and command-line tools
- Understanding of market data, order entry, and related financial concepts
- Excellent written and verbal communication skills
- Analytical and logical problem-solving abilities
- Experience with client onboarding and support process management
- Familiarity with networking fundamentals and troubleshooting
- Knowledge of scripting languages such as Bash or Python
- Exposure to FIX, ITCH, or other financial messaging protocols
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
