- Own the operational health of assigned applications, ensuring stability and performance.
- Provide Level 1 and Level 2 production support, investigating and resolving application issues and user-impacting incidents.
- Participate in production releases, deployment validation, and change management processes.
- Strengthen monitoring and alerting systems, maintain runbooks, and identify recurring issues for permanent resolution.
- Drive standardization of support metrics, incident/change management, and escalation procedures.
- Identify and deliver automation opportunities using scripting and modern tooling.
- Participate in an on-call rotation and mentor other support resources.
- Collaborate with Development, Infrastructure, Network Engineering, and Information Security teams.
- Support applications within the Cantor Asset Management environment, including Order Management Systems, Portfolio Management platforms, and Investment/Trading applications.
- 8+ years of production support experience in Asset Management, Investment Management, or Capital Markets.
- Strong analytical and troubleshooting skills across applications, databases, operating systems, and middleware.
- Proficiency in Linux/Unix environments and Python scripting for automation and log analysis.
- Excellent SQL skills for data querying and validation.
- Experience with FIX Protocol and ITSM/ticketing platforms is highly desirable.
- Knowledge of REST APIs, JSON/XML, and application integrations.
- Familiarity with web and desktop application support.
- Experience with enterprise monitoring tools (e.g., Splunk, Grafana) is advantageous.
- Understanding of job scheduling/workload automation and middleware/messaging technologies.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
Compensation: $160,000-$180,000 Total Comp
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Skills Required
- 8+ years of production support experience in Asset Management, Investment Management, or Capital Markets
- Strong analytical and troubleshooting skills across applications, databases, operating systems, and middleware
- Proficiency in Linux/Unix environments
- Python scripting for automation and log analysis
- Excellent SQL skills for data querying and validation
- Experience with FIX Protocol
- Experience with ITSM/ticketing platforms
- Knowledge of REST APIs, JSON, and XML and application integrations
- Familiarity with web and desktop application support
- Experience with enterprise monitoring tools (e.g., Splunk, Grafana)
- Understanding of job scheduling/workload automation and middleware/messaging technologies
- Ability to participate in on-call rotation and mentor other support resources
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
