Senior Product Portfolio Operations Associate, Market Data Services

Posted 6 Days Ago
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Singapore, SGP
Hybrid
Senior level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Coordinate product-line efforts and portfolio metrics to drive operational improvements. Develop change initiatives and timelines, maintain FITS inventory, troubleshoot entitlement issues, handle client tickets per SLA, perform month-end activities, manage market-data system testing/validations (DACS, EMRS), liaise with vendors, and maintain controls and documentation.
Summary Generated by Built In

Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

Market Data Services Control is a global team responsible for all controls surrounding Market Data commercials and the translation of these in market data inventory systems and policies. The team provides consultancy to development teams on how to build high performance applications that consume market data to help manage risk, discover, and exploit trading opportunities. The team comprises three functions—Business Access Control, FITS Specialist, and Reporting—which work closely together to ensure data integrity, accurate charge allocation, and timely/accurate exchange and vendor reporting.

As a Senior Product Portfolio Operations Associate in the Market Data Services Control team, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.


Job responsibilities

  • Creates synergies across products to ensure successful delivery against business objectives
  • Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
  • Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
  • Develops change initiative materials and change timelines
  • Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
  • Responds to client tickets in the queues while meeting the service level agreements (SLAs)
  • Maintains accurate and up-to-date inventory in the OptimizeSpend/Financial Information Tracking System (FITS)
  • Troubleshoots user and application entitlement issues
  • Performs month-end activities including: user location checks and relocations, reviewing terminated users, and service usage review for cost savings
  • Acts as the data guardian for Market Data systems including DACS and EMRS, and manages software upgrade testing, validations, and signoffs
  • Maintains a control mindset by: staying alert to issues and risks, liaising with vendors on market data services, managing the team’s shared mailbox, and organizing critical documents systematically

Required qualifications, capabilities, and skills

  • Bachelor's degree in Business Administration, Accountancy, Economics or equivalent
  • Formal training/certification with at least 3+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to implement initiatives that improve operational effectiveness
  • Experience supporting product development lifecycle operations, including Agile methodologies
  • Collaborative team player who is also a self-starter, able to work independently and autonomously
  • Strong time management: effective multitasker who delivers multiple demands on time and to a high standard, even under pressure
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
  • Creative, solutions-oriented problem solver who performs well under pressure
  • Detail-oriented with a disciplined approach to process adherence and quality control
  • Quick learner with the ability to self-manage priorities and balance multiple tasks
  • Excellent client communication skills (verbal and written), alongside strong analytical, prioritization, organizational skills and risk/controls awareness

Preferred qualifications, capabilities, and skills

  • Previous experience with Market Data systems such as OptimizeSpend, Refinitiv Data Access Control System (DACS), Bloomberg Entitlements Management and Reporting System (EMRS)
  • Previous Accounting background
  • Knowledge of key market data offerings from vendors such as Bloomberg, London Stock Exchange (LSEG)/Refinitiv, Factset etc.
  • Understanding of Market Data Distribution and Licensing, and Audit
  • Knowledge of Vendor and Exchange Reporting

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • Bachelor's degree in Business Administration, Accountancy, Economics or equivalent
  • Formal training/certification with at least 3+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to implement initiatives that improve operational effectiveness
  • Experience supporting product development lifecycle operations, including Agile methodologies
  • Collaborative team player who is also a self-starter, able to work independently and autonomously
  • Strong time management and ability to multitask and deliver under pressure
  • Strong working knowledge of Microsoft Office (Excel, Word, Outlook)
  • Creative, solutions-oriented problem solver who performs well under pressure
  • Detail-oriented with a disciplined approach to process adherence and quality control
  • Quick learner with the ability to self-manage priorities and balance multiple tasks
  • Excellent client communication skills (verbal and written), strong analytical, prioritization, organizational skills and risk/controls awareness
  • Experience with Market Data systems such as OptimizeSpend, DACS, EMRS
  • Previous Accounting background
  • Knowledge of key market data offerings from vendors such as Bloomberg, LSEG/Refinitiv, FactSet
  • Understanding of Market Data Distribution and Licensing, and Audit
  • Knowledge of Vendor and Exchange Reporting

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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