About the product
Commsee 2.0 is web platform that empowers our frontline teams to deliver service excellence for all customers. Tailored to the needs of customer service teams, Commsee 2.0 reduces staff cognitive load and increases productivity, allowing us to better serve customers.
About the Role
As a Senior Product Manager, you will own and drive the product vision and strategy for CommSee 2.0 working collaboratively with engineering, design, users and senior stakeholders, you’ll help deliver solutions that align with Retail Technology’s goals and enhance the experience of our frontline teams.
You’ll champion a product management culture, foster innovation, and contribute to customer and business outcomes at CBA.
What You’ll Do
Define & Lead: Develop and communicate the product vision, rooted in deep insights about customer needs and business objectives
Collaborate: Partner with Engineering and Design teams to ideate, plan, execute, and optimize strategies.
Innovate: Identify opportunities for improvement and delivering customer and business value.
Evangelize: Advocate for the product vision across the organization, gaining buy-in and ensuring strategic alignment.
Mentor & Lead: Foster a culture of product management excellence, helping the team hone their product craft.
About You
You’re a strategic thinker and a relationship builder, passionate about leveraging technology to achieve business goals. You have strong technical expertise and a customer-focused mindset. You lean into ambiguity and drive clarity for cross-functional teams and stakeholders.
What You’ll Bring
Proven product management experience, ideally within a platform/tech-driven environment.
Product Discovery and analytical skills to form hypotheses, design experiments, and interpret data.
Ability to engage and collaborate with designers, engineers and customers to shape solution requirements.
Exceptional communication, storytelling, and relationship-building skills.
Commercial acumen to align product strategy with business outcomes.
Experience with delivering customer and business outcomes.
Experience working in product led B2B companies (desirable)
Why Join Us
An inclusive team culture that promotes collaboration and innovation at their core.
Amazing career progression, growth, learning and development programs on offer.
Flexible working programs to support your emotional and mental well-being.
Opportunity to work alongside leadership, decision-making, solving challenges and many more.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Product management experience in a platform/tech-driven environment
- Product discovery and analytical skills
- Ability to engage with designers and engineers
- Exceptional communication and storytelling skills
- Commercial acumen to align strategy with business outcomes
- Experience delivering customer and business outcomes
- Experience in product-led B2B companies
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
