3x Senior Product Owner roles within the Document Management Team
(2x permanent; 1x 6 months fixed term contract)
- Lead the strategy and delivery of intelligent document processing and customer communication capabilities.
- Shape services that improve critical customer communications across the Group.
- Modernise enterprise platforms using automation, artificial intelligence, and cloud technologies.
Do work that matters
The Chief Operations Office brings together strategy, operations, and transformation to deliver better outcomes for our customers and colleagues. You’ll join a collaborative environment where teams solve complex challenges, drive meaningful change and make an impact across CommBank.
As a Senior Product Owner, you will define the vision, strategy and roadmap for critical document management capabilities used across the Group. You’ll lead the delivery of secure and scalable services that improve customer experiences, strengthen operational performance and support strategic transformation.
This is an opportunity to shape how important customer information is created, processed, delivered, signed, and managed. You’ll work across technology and business teams to turn complex needs into clear priorities and measurable outcomes.
See yourself in our team
The Document Management Crew enables intelligent document processing, customer communications, digital signing, and content management capabilities across CommBank. The Crew is modernising legacy platforms and introducing next-generation services that use automation, artificial intelligence and cloud technology while respecting and protecting customer data.
You will lead a high-performing, cross-functional squad focused on either Intelligent Document Processing or Customer Communication Services.
In this role, you will:
- Define and own the product vision, strategy, roadmap, objectives, and success measures.
- Lead product discovery, opportunity assessment, and prioritisation to maximise customer and business value.
- Partner with Engineering Managers, architects, and delivery teams to shape technology strategy and deliver end-to-end outcomes.
- Own and maintain the product backlog, balancing customer needs, commercial outcomes, risk obligations, and technical constraints.
- Influence stakeholders across business, technology, operations, architecture, risk, compliance, and privacy.
- Use data, customer insights, and experimentation to guide decisions and track product performance.
- Lead platform modernisation and continuous improvement across secure, resilient, and scalable services.
- Coach and empower the squad while maintaining accountability for production health, operational resilience, and product controls.
We’re interested to hear from you if:
You are an experienced product leader who can set a clear direction, make thoughtful decisions in complex environments, and bring diverse teams together around shared outcomes. You combine customer and commercial thinking with strong technology and risk awareness.
- Have demonstrated experience as a Senior Product Owner or in a comparable strategic product leadership role.
- Have led cross-functional agile squads delivering complex technology products or transformation initiatives.
- Can define compelling product visions, strategies, roadmaps, objectives, and measurable outcomes.
- Build trusted relationships and influence senior stakeholders across business, engineering, architecture, operations, and risk.
- Apply strong customer, commercial and risk judgement when balancing competing priorities.
- Use data, insights, automation, or artificial intelligence to identify opportunities and improve outcomes.
- Understand the importance of security, privacy, resilience, compliance, and controls by design.
- Create an inclusive team environment built on ownership, accountability, learning, and continuous improvement.
If it sounds like you belong in this role, apply now.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Demonstrated experience as a Senior Product Owner or in a comparable strategic product leadership role
- Experience leading cross-functional agile squads delivering complex technology products or transformation initiatives
- Ability to define product visions, strategies, roadmaps, objectives, and measurable outcomes
- Experience building trusted relationships and influencing senior stakeholders across business, engineering, architecture, operations, and risk
- Strong customer, commercial, and risk judgment when balancing competing priorities
- Experience using data, insights, automation, or artificial intelligence to identify opportunities and improve outcomes
- Understanding of security, privacy, resilience, compliance, and controls by design
- Ability to create an inclusive team environment focused on ownership, accountability, learning, and continuous improvement
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
-
Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
-
Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
-
Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
