N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
Our client is a US-based provider of enterprise software for public safety agencies (law enforcement, fire, EMS). The project focuses on workflow-heavy, highly regulated processes like policy management, compliance tracking, and complex approvals. You will join a European-based team and act as a key bridge between them and US-based product leadership to ensure smooth delivery.
Responsibilities:
- Act as a bridge between the Croatia-based development team (10–11 developers, 3 QA) and US-based product leadership (Senior Product Manager, Product Designer), ensuring smooth communications and avoiding bottlenecks.
- Hands-on in Jira: create, clarify, and manage epics, user stories, and acceptance criteria; identify edge cases and ensure requirements are unambiguous and complete.
- Transform high-level requirements (prepared by Senior Product Manager) into actionable tasks for the development team, ensuring all details are captured, particularly for workflow-heavy and highly regulated domains.
- Support product planning and ensure that sprints are well-prepared and all work is ready for execution, including feature status reporting and roadmap tracking.
- Research open questions or requirements gaps independently before escalating to US-based leads, keeping in mind time zone differences.
- Regularly report on progress, raise blockers, and coordinate between development and product teams.
Requirements:
- 5+ years of experience as a Product Owner or Business Analyst.
- Prior experience as Product Owner or Business Analyst in finance, insurance claims, public safety, healthcare, or similar high-regulation and process-rich environments.
- Reside in, or be able to work within, the Croatian (or nearby) time zone for maximum team overlap.
- Solid track record managing product requirements, forming user stories with explicit acceptance criteria, and covering sophisticated approval and workflow rules.
- Excellent spoken and written English; experience working across distributed teams (Europe–US).
- Comfortable clarifying requirements and making independent decisions, escalating strategically only for more complex questions due to time zone gaps.
Nice to Have:
- Experience working with US public safety agencies or analogous enterprise domains.
- Understanding product areas focused on reporting and analytics with extensive data capture and process tracking.
- Coordinated multiple development teams (10+ engineers and QA).
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- 5+ years of experience as a Product Owner or Business Analyst.
- Prior experience in finance, insurance claims, public safety, healthcare, or other highly regulated, process-rich domains.
- Reside in, or be able to work within, the Croatian (or nearby) time zone for team overlap.
- Hands-on experience with Jira to create, clarify, and manage epics, user stories, and acceptance criteria.
- Proven ability to manage product requirements and define sophisticated approval and workflow rules.
- Excellent spoken and written English and experience working across distributed Europe-US teams.
- Ability to clarify requirements independently and make decisions, escalating only complex issues.
- Experience working with US public safety agencies or analogous enterprise domains.
- Understanding of reporting and analytics product areas with extensive data capture and process tracking.
- Experience coordinating multiple development teams (10+ engineers and QA).
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
