Senior Product Owner (MSP)

We are seeking a strategic and technically savvy Product Owner to lead the development of our backup and data recovery product line. This role will manage 2–3 agile backlogs across cross-functional teams, driving product delivery that meets customer needs and aligns with business goals. 

You’ll work closely with Product Management, Engineering, QA, Support, and go-to-market teams to define and prioritize features, ensuring our solutions remain robust, scalable, and secure. 
We are following more of a Kanban-based process, and you should expect daily status meetings with the Customer. 

CUSTOMER
Our Customer ConnectWise is the world's leading software company dedicated to the success of IT solution providers. Their vision is to power a thriving IT ecosystem that transforms what’s possible for small and medium sized businesses (SMBs) and do this by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success. The tools being developed are used by IT service providers to automate their activities for SMBs, such as backup and restore, providing security, and performing administrative tasks on Microsoft 365 tenants.  

PROJECT
The tools being developed are used by IT Service Providers or so-called Managed Service Providers (MSPs) to automate their activities performed for SMBs such as backup/restore, providing security and performing administrative tasks on Microsoft 365 tenants.

• Own and manage multiple product backlogs, ensuring clarity, prioritization, and alignment with strategic objectives 

• Collaborate with stakeholders to define and organize product roadmap and success metrics 

• Write detailed user stories and acceptance criteria that translate customer needs into actionable development tasks 

• Lead backlog grooming, sprint planning, and release coordination across agile teams 

• Partner with Engineering to evaluate technical trade-offs and ensure timely delivery 

• Analyze customer feedback, usage data, and market trends to inform product decisions 

• Ensure compliance with data protection regulations (e.g., GDPR, HIPAA) and enterprise security standards. 

• 5+ years of experience as a Senior Product Owner or Product Manager in a software development environment 

• Proven experience managing multiple agile backlogs and working with distributed teams 

• Excellent communication and stakeholder management skills 

• Proficiency with tools like Jira, Confluence, or Azure DevOps 

• Familiarity with Agile/Scrum methodologies and product lifecycle management 

NICE TO HAVE

• Understanding of backup, disaster recovery, and data protection technologies 

• Experience in B2B SaaS or enterprise infrastructure products 

• Knowledge of RTO/RPO concepts and data resiliency strategies 

• Background in cybersecurity or compliance-driven environments 

• Technical degree or equivalent experience in computer science, engineering, or related field