Senior Product Operations

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nu.com.co.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Business Architect team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Business Architects are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

As a Product Operations, you're expected to:

• Be in charge of conceptualizing and managing projects
• Manage customer service OKRs to ensure excellent and efficient customer excellence standards
• Work closely with our Product Managers, Corporate Development and Software Engineering teams to ensure our customer, and business needs are mapped and correctly prioritized
• Monitor metrics and OKRs, facilitate communication within Nubank's teams, and manage external vendors
• Study and support strategic business decisions
• Prospect, develop and close strategic partnerships that are relevant to tackle an issue or support a new initiative

We're looking for an experienced Senior Product Operations who has:

• 7+ years of experience in similar roles and 
• Solid analytical background from data-driven, tech-forward companies who operate at scale, or management consulting firms
• Experience leading strategic projects, preferably related to growth or commercial initiatives
• Demonstrable track-record of stakeholder management and end-to-end project leadership
• Experience building partnerships from inception to delivery
• Experience managing by influence and collaborating with multidisciplinary teams
• Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
• An ability to deliver despite ambiguity and changing expectations. You see that there's almost always more than one way to do something well
• Ability to deal with unexpected situations with wise decisions
• A 'can-do' approach to work, always looking for new ways to adapt traditional practices in a new and challenging way
• A great prioritizer profile that thrives in a fast-paced environment
• Fluent or native Spanish and English

Core Benefits:

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• NuLanguage - Language learning program
• Parental leaves

Diversity & Inclusion at Nubank

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

Candidates should be based in Bogotá.  

Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).