Senior Product Manager

About Emplifi

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Product Team 

At Emplifi, our mission is to transform how digital marketing, especially on social, is done, and how consumers connect with brands in the 21st century.

Our Product team sits at the heart of this mission. We build and evolve a data-driven SaaS platform that helps global enterprises market smarter. By bridging customer needs, business goals, and technical innovation, we break down silos, foster collaboration, and use insights to guide smart, impactful decisions.

Job Summary

We’re searching for a seasoned, data-driven Senior Product Manager to help shape the next generation of Emplifi’s platform. You will own one or more high-impact product areas, working shoulder-to-shoulder with design, engineering, and go-to-market teams to create features that delight our B2B customers and move the business forward.

This position will be hybrid/remote within Europe.

What You’ll Do Here

• Define vision & strategy – Craft and maintain a clear product roadmap aligned to company objectives and customer value.
• Drive delivery – Translate strategy into detailed requirements, stories, and acceptance criteria; partner with engineering and designers to ship high-quality releases.
• Champion the customer – Run continuous discovery, synthesize insights from customer interviews, usage data, and market trends, and turn them into actionable improvements.
• Measure & iterate – Establish KPIs, monitor performance, and refine plans based on data-driven learnings.
• Lead cross-functional collaboration – Facilitate decision-making across disciplines, remove blockers, and keep stakeholders informed and engaged.

What You’ll Bring to Us

• 3+ years of experience in Product Management, ideally in B2B SaaS
• Track record of shipping – You’ve led products from idea to launch and can walk us through the results you measured.
• High autonomy & maturity – You’re ready to own a product stream within your first 90 days, defining strategy, uncovering new problems, and driving delivery without hand-holding.
• Global mindset – Comfortable collaborating with colleagues and customers across time zones and cultures.
• Agile native – Experienced in iterative releases, and data-driven optimisation.
• Technical fluency & AI awareness – You can talk architecture with engineers, understand how complex distributed systems fit together, and spot opportunities to apply the latest AI/ML advances to solve customer problems.
• Fluent, persuasive communicator – You write, present, and negotiate confidently in English while actively listening, distilling insights, persuading stakeholders, and selling product value.
• Proactive problem-solver – You spot issues, rally the right people, and deliver solutions. No waiting for task lists.

It would be awesome if you also had

• Digital-marketing savvy – Understanding of the marketing tech stack will accelerate your onboarding.
• Deep B2B SaaS exposure – Familiarity with enterprise buying cycles and customer workflows is a strong advantage.

What We Offer

• International, fast paced and growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
• Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
• Multisport card
• Unlimited Personal Time Off, Sick days & Community days
• Maternity and Parental Benefit
• Flexible environment with the possibility of home office working
• There’s more as well! Speak with us to find out all details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.