Senior Product Manager

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

• Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.
• Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility - The recognition and daily practice that "we" is always greater than "I".
• Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

Digible, Inc. is looking for a Senior Product Manager to join our growing product team and lead our newly forming Agency Enablement Pod!

Over the years, we have built innovative internal tooling to scale this business and make our team smarter, more efficient, and more successful in delivering our services. These solutions range from Call Tracking to BBM (bid budget management built with machine learning), and our own in-house reporting solution – all rolling up into what we call our Agency Operating System or ‘AOS’. The vision of AOS is to have one platform where all agency services can be streamlined, automated, and productized – both internally for our service teams, and for external client-facing experiences. This is where you come in!

As a Senior Product Manager on the Agency Enablement Pod, you will be responsible for transforming the way our agency delivers services to our rapidly growing client base by setting new standards for how technology can drive industry-leading results, customer experience, and efficiency. This role will have extensive opportunities to create substantial business impact by automating and scaling key aspects of an established and rapidly growing business; by unlocking new growth through increasingly productized service offerings; and by leveraging in-house capabilities to incubate new solutions that can be brought to market.  

As a whole, Digible’s product team is tasked with leading the company’s transformation into a more product-driven technology organization, working closely with engineering, design, operations, partnerships, and others across the business to develop world-class technology products that will reshape the apartment marketing industry.

You will have the opportunity to drive the vision, strategy, and roadmap for the AOS while also helping to build the overall product organization and shape the foundation for our new product-driven approach. This role will report directly to the Head of Product.

You’ll love this job if you:

• Have deep user empathy and are able to understand complex product spaces
• Have an insatiable appetite for learning and desire to always be working on your craft
• Can extract insights from market needs and customer feedback and turn them into a cohesive product vision while driving internal alignment
• Have an affinity for a fast-paced environment of a start-up, a get-it-done mentality, and the ability to have fun while doing it
• Are unafraid to do whatever it takes to make your team successful, whether that’s sweating the small details, doing IC work, or going back and forth with execs to find the right way forward
• Thrive in ambiguity and like to think about systems-oriented solutions to complex problems in order to create clarity for others
• You’re well-versed in a multitude of product discovery techniques, and get excited about finding lean approaches to validate problems/solutions, mitigate risks, and iterate rapidly to solutions that deliver
• Love being analytical and living in data, but you are not afraid to make rapid decisions when data is limited
• Strive to create an environment for a happy, successful team while having the ability to motivate, engage, and influence individuals that you do not have direct authority over
• Enjoy building + improving processes and systems, and sharing + establishing best practices to help your team (and other teams) thrive

What you’ll do:

• Drive the product strategy and vision for agency enablement experiences, with the goal of scaling the efficiency with which we deliver agency services while maximizing marketing results and client experience 
• Along with leadership, help develop and build alignment around overall product strategy for new and existing product opportunities
• Conduct in-depth user + market research and think critically about how to solve our customers’ biggest pain points to identify new product opportunities and validate + refine ideas
• Define and shepherd the roadmap, prioritizing based on business impact, customer benefit, speed of learning, and more
• Leverage prototypes and other lean product discovery methods to rapidly learn, iterate, and validate before building in order to maximize the impact and success of our engineering efforts 
• Oversee the full product life cycle while partnering closely with cross-functional teams of engineers, data scientists, designers, operations, and agency teams across the business
• Support the transformation of the company into a product-led organization, helping to champion a strong product culture and to establish systems + best practices that lay the foundation for a world-class product practice
• Help your team by doing all the things you’d expect from a PM at a high level, such as driving planning and prioritization, defining and tracking key metrics, and collaborating on marketing, messaging, positioning, and go-to-market plans
• Become a subject matter expert in delivering world-class multi-family marketing and drive product innovation by staying up-to-date with the latest industry trends and technology advancements

How success will be measured:

• Accelerating efficiency with which our teams can deliver services to our rapidly growing client base (E.g. number of accounts that a single person can effectively manage) 
• Unlocking customer growth and faster market penetration through enabling more scalable and increasingly self-serve experiences that address new customer segments we’re not serving today
• Improving customer retention and expansion (share of wallet + share of portfolio) through complementary client-facing experiences that drive adoption and increase the stickiness of Digible’s offerings
• Establishing new systems and best practices that fuel innovation, drive efficiency, and level up our ability to consistently deliver impactful and delightful product experiences

You should have:

• 5+ years of product management experience, managing software products from inception through launch and iteration (preferably in fast-growing SaaS environments)
• Strong business acumen and proven abilities in driving product strategy, vision, discovery, and roadmap alignment
• Comfort conducting rigorous analyses, developing insightful hypotheses, running experiments, and validating impact
• Excellent leadership qualities, a data-driven/analytical bend, superb written and verbal communication skills, the ability to learn quickly, and a values-driven approach

Pay, perks, and such:

• Salary Range: $140,000 - $180,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• Profit Sharing Bonus
• We offer 3 weeks of PTO as well as Sick leave, and Bereavement
• We offer 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• We offer $75/ month reimbursement for Physical Wellness
• We offer $75/ month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events
• Weekly Lunches and Snacks for in-office employees

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.