At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. When the world’s leading organizations want to automate customer engagements into proactive, safe, intelligent actions — from interaction to resolution — they turn to NiCE. Trusted by organizations across 150+ countries, NiCE CXone is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent experiences at scale.
NiCE is seeking a Senior Product Manager to join the Analytics Platform team within the Platform LOB. The Analytics Platform is NiCE’s internal AI service layer — the engines and data capabilities that power CXone. It produces AI services including real-time transcription, post-call transcription, TopicAI, sentiment analysis, and behavior models that NiCE application teams consume to build customer-facing products. The Analytics Platform does not sell directly to enterprises — but it operates with full commercial discipline. Success is measured primarily by the breadth of internal service adoption, the quality of services delivered, and the impact those services have on NiCE’s AI differentiation in the market.
This is a senior individual contributor role requiring deep product management expertise, demonstrable capability in AI-native product development, and the ability to operate fluently across two customer relationships simultaneously: the internal NiCE application teams who consume Analytics Platform services, and the enterprise customers who use those applications and expect to engage directly with the capability expert behind them.
The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes — producing detailed specifications that feed directly into the development pipeline. They work alongside the developers who own spec-driven code execution, with full product management accountability across the service portfolio, internal adoption, and external customer engagement.
The ideal candidate understands how platform-layer AI services create value — not just technically, but commercially. They know how to grow adoption within a product organization, how to engage enterprise customers as the subject matter expert on a capability that sits beneath the product they’re using, and how to keep a clear view of service costs without letting current AI economics constrain what they’re willing to try. They bring strong product instincts, hands-on AI capability, and the credibility to be in the room with both internal engineering teams and enterprise AI governance functions.
Responsibilities
Service strategy and roadmap
Internal adoption and service growth
Service economics and cost awareness
External customer engagement
Prototype-first development
AI working practice
Qualifications
Experience
Skills
Education
Experience preferred
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 8+ years of experience in software product management or a directly relevant role
- Experience owning a product or service with adoption, usage, or commercial metrics
- Demonstrated experience engaging directly with enterprise customers as a technical subject matter expert
- Experience building AI-native product prototypes using AI tools
- Experience running structured AI evaluation cycles
- Experience producing detailed product specifications for downstream engineering execution
- Experience with Git, version control, and basic development workflows
- Experience leading and influencing teams in a matrixed global organization
- Ability to grow product or service adoption within an organization
- Ability to track and communicate service economics and cost data
- Strong technical and commercial customer engagement skills
- Excellent written and oral communication skills
- Strong cross-functional leadership and project management skills
- Hands-on familiarity with LLM behavior, prompt design, output evaluation, and failure modes
- Bachelor’s degree
- Platform, infrastructure, or API-layer product management experience
- Contact center, customer experience, analytics, or adjacent enterprise software experience
- Conversational AI, virtual agent, or generative AI application experience
- Experience with AI governance, data privacy, audit logging, GDPR, or CCPA
- Experience with agentic AI workflows and multi-step AI orchestration
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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