Intermedia Cloud Communications Jobs

Senior Product Manager

Intermedia Cloud Communications

Senior Product Manager

Posted 2 Days Ago

Be an Early Applicant

Hiring Remotely in Portugal

Remote

93K-96K Annually

Senior level

Cloud • Information Technology • Consulting

The Role

Own the roadmap and end-to-end delivery of an AI product area across Intermedia’s communication products. Conduct customer and stakeholder discovery, define requirements, prioritize backlogs, partner with engineering and UX, and manage Agile delivery. Use product metrics, experimentation, customer feedback, and market insights to guide decisions and improve usability. Communicate progress and risks while aligning cross-functional teams on product priorities.

Summary Generated by Built In

Are you passionate about using the power of communication data to build intelligent, intuitive AI experiences? Do you thrive on owning a product area – from discovering what customers need to shipping it with your engineering team? If so, Intermedia’s AI & Data Product Management team is seeking a hands-on Product Manager to help deliver the next generation of AI-powered capabilities across our UCaaS and CCaaS products.

This is a role for a product manager ready to own a slice of the roadmap end to end – more ownership and customer-facing discovery than a product owner, working shoulder-to-shoulder with engineering and UX to turn ideas into products customers love.

About Intermedia

Intermedia is a leading provider of cloud-based communication and collaboration solutions, empowering over 140,000 businesses and 7,500 partners with UCaaS, CCaaS, and productivity tools. We’re committed to delivering secure, easy-to-use solutions, backed by industry-leading reliability and support. Our AI & Data team is at the forefront of innovation, leveraging the wealth of communication data generated across our platforms to develop intelligent tools and insights that drive customer success. We believe in a collaborative, hands-on approach where every team member contributes their unique skills to create products that truly make a difference. We are a roll-up-your-sleeves-and-get-into-the-details product management team where, irrespective of your position, you can contribute your skills and energies to help improve our products.

About the Role

As a Product Manager on the AI & Data team, you will own a product area within our AI portfolio, defining what to build and why, and partnering directly with engineering to deliver it. You will run discovery with customers and stakeholders, shape a prioritized roadmap for your area, write clear requirements, and see features through from concept to launch. You will use metrics and customer feedback to understand how your product is performing and where to invest next.

Your focus will be on AI-driven experiences, requiring strong analytical skills, a good sense for UI/UX and usability, and excellent communication. You will work with globally distributed teams, making effective asynchronous communication essential. This is a mid-level role ideal for someone who combines ownership and product judgment with strong, detail-oriented delivery.

You’ll help shape the strategy and roadmap for your product area and own how it gets delivered — the broader, longer-term vision for the area is set in partnership with the Senior Product Manager or team lead.

Key Responsibilities

Responsibilities

• Own the roadmap for a defined product area, balancing customer needs, business goals, and technical realities.

• Run discovery with customers, stakeholders, and data to identify problems worth solving and validate solutions.

• Translate opportunities into clear requirements, user stories, and acceptance criteria, and partner with engineering to deliver them.

• Work closely with UI/UX to shape intuitive, high-quality experiences, coordinating prototypes and design assets.

• Prioritize and maintain a healthy backlog and participate actively in Agile ceremonies.

• Track product performance through metrics, customer satisfaction, and usability feedback, and act on what you learn.

• Stay aware of competitive and market dynamics in your area and feed that insight into planning.

• Communicate progress, risks, and timelines to stakeholders, setting and managing expectations proactively.

• Collaborate with other product managers to align priorities and ensure a coherent product experience.

Requirements

• Strong product sense for AI-powered features — you can reason about what LLMs and AI agents can and can’t do, and translate that into sound product decisions.

• 3+ years of product management experience delivering software products, ideally in a SaaS environment.

• Demonstrated ownership of a product area or feature set from discovery through launch.

• Strong analytical mindset, comfortable using data and customer feedback to make decisions.

• Good sense for UI/UX and usability, with the ability to partner effectively with design.

• Excellent communication and presentation skills, able to align engineering, design, and stakeholders.

• Experience working with Scrum or other Agile frameworks alongside engineering teams.

• Strong technical aptitude and problem-solving ability.

• Bachelor’s degree in a relevant field, or equivalent professional experience.

• Upper-intermediate or higher English proficiency, with strong asynchronous communication skills.

Would Be a Plus

• Experience building customer-facing AI or data-driven products.

• Familiarity with product analytics and experimentation (A/B testing, funnel and usage analysis).

• Experience with UCaaS/CCaaS or other SaaS products.

• Familiarity with modern AI concepts, LLMs, or machine learning workflows.

Why Join Us

You will own meaningful parts of an AI product portfolio that helps customers work smarter and more efficiently, with the autonomy to shape what gets built and the support of a passionate, cross-functional team. If you’re ready to own, build, and help shape the next wave of AI-driven communication, we’d love to hear from you.

About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers

Skills Required

3+ years of product management experience delivering software products, ideally in a SaaS environment
Experience owning a product area or feature set from discovery through launch
Strong product judgment for AI-powered features, including understanding LLM and AI agent capabilities and limitations
Strong analytical mindset and ability to use data and customer feedback for decisions
UI/UX and usability knowledge with ability to partner effectively with design
Excellent communication and presentation skills
Experience with Scrum or other Agile frameworks alongside engineering teams
Strong technical aptitude and problem-solving ability
Bachelor's degree in a relevant field or equivalent professional experience
Upper-intermediate or higher English proficiency with strong asynchronous communication skills
Experience building customer-facing AI or data-driven products
Familiarity with product analytics and experimentation, including A/B testing, funnel analysis, and usage analysis
Experience with UCaaS, CCaaS, or other SaaS products
Familiarity with modern AI concepts, LLMs, or machine learning workflows

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The Company

HQ: Sunnyvale, CA

1,169 Employees

Year Founded: 1993

What We Do

Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite