Shape the Future of Sales Channels at Vanguard: At Vanguard, our sales channels are at the heart of how we empower our Financial Advisor Services (FAS) sales crew. As we continue to evolve, we recognize significant opportunities to improve our existing platforms—especially our Mobile Channel—and prepare for the next generation of sales technology. We're seeking a New Channels Product Manager who will focus on advancing today’s mobile experience while piloting and developing the new channels that will define the future of sales technology.
This isn’t just about incremental enhancements; it’s about reinventing how sales executives and financial advisors engage with digital tools—anticipating their evolving needs and contributing to a digital-first, modern sales experience.
Role Overview
The New Channels Product Manager is an individual contributor responsible for driving forward the mobile channel and shaping any new digital channels added to the Sales Product ecosystem. This role focuses on optimizing current mobile capabilities while exploring and piloting emerging technologies—including next-generation CRM extensions, mobile solutions, and potential agentic or AI-enabled channels.
You will partner closely with cross-functional teams to deliver seamless, intuitive, high-performing solutions that enhance sales effectiveness and support business goals.
Key Responsibilities
Optimize the Mobile Channel
Drive improvements to the Mobile Platform, focusing on workflow optimization, UX enhancements, and performance improvements for the sales crew.
Identify user pain points and develop intuitive, modern mobile solutions to support day-to-day sales operations.
Shape and Implement New Channels
Assess, pilot, and recommend new technologies—including agentic CRM extensions, mobile innovations, and entirely new channels that may augment or replace existing tools.
Develop strategies that ensure smooth adoption and value realization when rolling out new channels.
Cross‑Functional Collaboration
Work closely with product, technology, UX, sales, and strategy partners to align capabilities with business goals and sales team needs.
Support change management, training strategies, and rollout readiness for the sales organization.
Champion Innovation
Promote user‑centric design thinking and rapid experimentation to validate concepts and accelerate learning cycles.
Required Skills & Qualifications
10+ years of digital product management experience, preferably with mobile or AI first systems.
Track record of optimizing workflows, driving UX improvements, and enhancing performance in enterprise systems.
Experience assessing and implementing emerging sales technologies.
Strong analytical, communication, and collaboration skills.
Familiarity with Agile/Scrum methodologies.
Ideal Candidate Attributes
Holistic thinker with a passion for modernizing digital sales processes.
Proactive problem solver who thrives in dynamic, fast‑paced environments.
Skilled at driving technology adoption and influencing without authority.
Committed to enabling sales teams and delivering measurable business outcomes.
Leave Your Mark
If you're a digital native with a passion for innovation and a track record of elevating enterprise digital experiences, we want to hear from you. As our New Channels Product Manager, you’ll help shape the next generation of mobile and emerging channels—impacting thousands of sales interactions and enhancing the advisor experience.Core Responsibilities:
Leads digital product management activities for multiple digital products, or one strategic product.
Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
Coaches digital product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
Leads the planning, development and implementation of new digital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
Participates in special projects and performs other duties as assigned.
Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
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What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
