At Root, we’re on a mission to improve the lives of our customers by offering better insurance solutions. We challenge ourselves to think differently in order to reimagine insurance to make it smarter, more equitable, and a better experience for all.
We strive to “unbreak” the archaic insurance industry by using data and technology in innovative new ways. We believe we must be steadfast in our commitments to research, experimentation, and disciplined data-driven decision making in order to build products our customers love.
The Opportunity
At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using the power of telematics, Root offers customers auto insurance based on how they drive, not based solely on their demographics. With its technology-forward products, Root is working to fundamentally change an industry for the better.
As the Senior Product Manager for Policyholder Experience, you'll own critical customer touchpoints across the policyholder journey—from account management and identity controls to midterm changes, renewals, and service interactions. Your mission is to create intuitive, trust-building experiences that empower customers to manage their policies and deepen their relationship with Root.
This is a high-impact, high-visibility role. You'll need to thrive in ambiguity, drive strategic clarity, and balance both customer empathy and system complexity. You’ll partner cross-functionally with engineering, design, legal, operations, customer service, and marketing to define and deliver a compelling post-bind experience that increases loyalty and retention.
Salary Range: $123,000 - $147,000 (Eligible for competitive bonus and equity offerings)
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
How You Will Make an Impact
- Define and drive the multi-year vision for policyholder experience, with a strong focus on retention, self-service, and customer empowerment
- Lead 2026 roadmap planning and 5-year strategic visioning for key experience areas, including endorsements, renewals, identity, and account services
- Translate complex regulatory, technical, and behavioral challenges into simple, scalable customer experiences
- Partner with research and design to uncover deep customer insights and pain points across diverse user journeys
- Shape product requirements that align Root’s strategic objectives with executional clarity for engineering
- Define and track metrics to evaluate success, inform priorities, and drive continuous improvement
- Champion agile best practices and ensure consistent delivery quality through active team leadership
- Serve as a voice of the customer and bring a strong product perspective to cross-functional forums
What You Will Need to Succeed
- 5+ years of product management experience; experience with customer retention and/or post-purchase experiences preferred
- Demonstrated success working in complex, highly regulated or operationally intensive environments
- Strong strategic thinking with a bias toward clarity, prioritization, and measurable outcomes
- Exceptional written and verbal communication skills; able to align stakeholders and simplify complexity
- High comfort level with ambiguous, evolving problem spaces and systems-level thinking
- Data fluency and experience using insights to shape product direction and iteration
- Strong collaboration skills and the ability to influence without formal authority
- A customer-obsessed mindset paired with a roll-up-your-sleeves attitude
- Experience with agile development methodologies and leading high-performing teams
As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.
Top Skills
What We Do
At Root, we’re doing things differently. We’re reimagining the services people need so that they serve them better. And we’re doing it by using data, technology, and rapid innovation to create products and experiences that are fair, easy, personal, and affordable.
We’ve partnered with Carvana in a partnership that brings an industry-leading, seamless insurance process to the online car buying experience.
The launch of Carvana Insurance Built with Root delivers an elevated customer experience made possible through a deep integration that pre-fills key customer information so that a customer can skip data entry and jump directly to evaluating quotes and customizing coverage. This fully embedded product experience—from quote to payment—happens entirely within the Carvana checkout process. Teams from both Carvana and Root have worked for months to build this bold technology platform. An early iteration involved 24 screens in the customer experience flow—that experience is now just three straightforward steps.
Why Work With Us
Our success is because of the hard work, ingenuity, and exceptional performance of our team. People come to Root because they know they can make an impact in their role, the company, and the industry. We’re passionate and curious self-starters, building a top-notch customer experience. Sound like something you’d like to be a part of?
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