Senior Product Manager - Player Account Management

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

We are seeking an experienced and innovative Senior Product Manager to lead our Player Account Management (PAM) system initiatives in the fast-paced iGaming industry. The ideal candidate will have extensive knowledge of PAM systems and a passion for creating exceptional player experiences.

Responsibilities:

• Product Strategy and Roadmap:
• Develop and execute the long-term vision and strategy for our Player Account Management (PAM) system, ensuring alignment with company goals and industry trends.
• Lead the creation and maintenance of a comprehensive product roadmap, prioritizing features that enhance player engagement and retention.
• Feature Development:
• Drive the ideation, evaluation, and prioritization of new PAM features, balancing player needs, business value, and technical feasibility.
• Collaborate with cross-functional teams to develop detailed product specifications, ensuring clarity and alignment throughout the development process.
• Stakeholder Management:
• Serve as the primary liaison between technical teams, business stakeholders, and end users.
• Provide regular updates to leadership on product performance, market trends, and competitive analysis.
• Compliance and Security:
• Ensure the PAM system adheres to all relevant regulatory requirements and industry standards.
• Collaborate with technical teams to implement robust fraud detection and prevention measures.
• User Experience:
• Work closely with UX/UI designers to create intuitive and engaging player interfaces.
• Conduct user testing and gather feedback to continuously improve the usability of the PAM system.

Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• 5+ years of experience as a Product Manager in the iGaming industry, with a strong focus on PAM systems.
• Proven track record of successfully launching and managing player-facing products in online gaming.
• Deep understanding of player acquisition, retention, and monetization strategies in iGaming.
• Strong analytical skills with the ability to translate data insights into actionable product improvements.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
• Knowledge of regulatory requirements in key iGaming markets.

Preferred Skills:

• Experience with agile development methodologies.
• Familiarity with CRM systems and marketing automation tools.
• Understanding of payment processing and fraud prevention in online gaming.
• Experience with A/B testing and optimization techniques.

Benefits:

• Competitive compensation package, including base salary and benefits
• Unlimited/ Flexible Time Off: Flexible vacation policy
• Health benefits with 100% paid premiums* for medical, dental, and vision plans for employees and dependents, plus on-demand healthcare concierge.
• Pre-tax savings plans for healthcare, with up to a $500 annual employer contribution to the HSA (if enrolled in the HSA medical plan).
• Employee-sponsored 401(k) to help reach your financial goals 
• $500 work-from-home stipend for equipment and accessories.
• Fully remote work environment.
• Generous parental leave.
• Professional development opportunities in a dynamic, global setting.

We are passionate about creating the best player experiences in iGaming. If you're ready to shape the future of player account management and drive innovation in our industry, we want to hear from you. Join our team and make a significant impact on how millions of players interact with our platform!

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.