The Role
The Senior Product Manager of Payments develops strategies for payment solutions, collaborates with teams, and oversees product development to enhance client experiences in healthcare technology.
Summary Generated by Built In
Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary
As a Senior Product Manager of Payments, you will play a pivotal role in shaping the strategic direction of our payment platform solutions powering growth and enabling an exceptional patient experience across all of Nextech's specialties. You will lead cross-functional teams to design, develop, and optimize payment experiences that streamline revenue cycle operations and drive value for our clients. The ideal candidate is passionate about leveraging payments technology to solve complex healthcare challenges, is familiar with payment processing operations, and excels at translating market needs into actionable product strategies. This is a high-impact role where your vision and leadership will guide the evolution of our payments capabilities, ensuring they align with both client and business objectives.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.
Essential Functions
- In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
- Develop and communicate a clear product vision and strategy for the payments platform, aligning with business objectives, regulatory requirements, and customer needs
- Drive the research, design, and implementation of payment solutions, checkout experiences, and revenue optimization features that improve collections and reduce friction for clients and their patients
- Work closely with internal stakeholders to understand and synthesize organizational goals and priorities as they pertain to the payments product portfolio
- Gather insights into customer priorities and market imperatives around payment processing, turning these into structured inputs towards prioritization and roadmapping decisions
- Oversee the end-to-end product development lifecycle for payments priorities, from concept to launch, ensuring high-quality, on-time delivery and seamless integration with existing systems
- Communicate product roadmaps both internally and to clients, partners, and industry partners - Partner with UI/UX team to lead user-centric discovery activities to gain insights into payment workflows, pain points, and priorities, translating findings into product requirements and storyboards
- Translate insights into epics and stories and develop and manage the backlog for payments features and integrations
- Maintain knowledge of payments industry trends, PCI compliance, healthcare-specific payment regulations, and financial technology innovations as they relate to certifications and internal organization training
- Partner with Technical Owners to continuously groom the backlog, conduct sprint planning, and participate in other agile ceremonies
- Work with internal stakeholders to develop educational materials, webinars, and trainings in support of payments product enablement and adoption
- Collaborate with payment technology partners to optimize integration performance, explore new capabilities, and ensure platform reliability
- Carry out additional responsibilities as assigned based on business needs
Minimum Requirements
- 5+ years of product management experience within healthcare or B2B SaaS environment
- Demonstrated curiosity and learning mindset with ability to quickly understand complex payment ecosystems; empathetic approach to understanding user needs; and bias toward action with track record of shipping products iteratively
- Demonstrated ability to engage with business (practice) owners, operational leaders, finance/accounting professionals, and revenue cycle personnel to deeply understand business needs
- Experience with developing consumer or patient-facing solutions
- Demonstrated ability to lead and work across functional teams (engineering, compliance, finance, sales) in a collaborative manner
- Strategic thinker with ability to balance long-term vision with day-to-day execution of payment product initiatives
- Familiarity with Jira and Agile/Scrum software development methodologies
- Undergraduate degree
Preferred Qualifications
- Direct experience with payment systems, fintech products, or financial services technology.
- Understanding of payment processing fundamentals including authorization, settlement, reconciliation, and PCI compliance requirements
- Knowledge of healthcare billing regulations and compliance requirements (HIPAA, state-level payment regulations)
Working Environment/Physical Demands
- Nextech operates as a remote work organization
- Long-distance or air travel as needed – not to exceed 5% travel
- Activities require a significant amount of work in front of a computer monitor.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 11 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Program
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
Top Skills
Agile
JIRA
Payment Processing Operations
Payments Technology
Scrum
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The Company
What We Do
Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform.
Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members.
Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
