The Role
Own the end-to-end development of internal and service-partner operational products supporting Fetch’s Package, Market, Storage, and Trash services. Lead discovery, prioritization, delivery, experimentation, and post-launch analysis while partnering with Operations, Engineering, Design, and Data. Improve workflows and tooling, translate ambiguous problems into scalable product plans, and drive measurable outcomes as the company expands into new markets and service verticals.
Summary Generated by Built In
Our Opportunity
Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide.
You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.
What You'll Do:
- Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
- Act as the primary product partner to Central Operations and Service Partner Operations leadership
- Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
- Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability
- Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects
- Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient
- Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
- Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets
What You'll Need:
- 8+ years of product management experience, ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus)
- Proven experience owning complex internal or operational products, not just customer-facing features
- Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
- Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing
- Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction
- Ability to break down ambiguous problems into clear, actionable product plans
- Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
- Familiarity with agile development practices and modern product discovery techniques
- Passion - we are a close-knit team who loves building cool products
- Humility - we are believers in making decisions together and learning from one another
- Humor - we don't take ourselves too seriously
- Adaptation - we open-mindedly address new challenges
What We'll Deliver On:
- Flexible hybrid work schedule with dedicated remote days
- Centrally located office in downtown Austin
- Unlimited PTO
- Comprehensive health benefits
- Stocked kitchen with coffee, kombucha, and snacks
- Regular team events and happy hours
- Opportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first
- At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.
Skills Required
- 8+ years of product management experience, ideally in a technology-driven business
- Experience owning complex internal or operational products
- Ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics
- Demonstrated success driving data-informed decision-making, including experimentation and hypothesis testing
- Ability to perform hands-on, ad-hoc data analysis
- Ability to break down ambiguous problems into clear, actionable product plans
- Experience prioritizing roadmaps based on company goals, resource constraints, and operational realities
- Familiarity with agile development practices and modern product discovery techniques
- Passion for building products
- Humility and collaborative decision-making
- Adaptability when addressing new challenges
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The Company
What We Do
Fetch is a last-mile package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.
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