Join the revolution in hospitality tech!
Nomni is the all-in-one platform built for hospitality operators - bringing POS, payments, ordering, loyalty, procurement, marketing, and data together in one system, with AI at its core.
We exist because hospo tech has been built around what's good for the people providing it, not the people using it. We're changing that. Built by operators, for operators - with 35,000 venues already on the platform across Australia and Southeast Asia.
One platform. One team. One company accountable for the outcomes that matter.
About the role
If you are a highly organized and detail-oriented professional with a passion for troubleshooting and optimizing product development processes, we would love to hear from you. Join our team at Nomni and contribute to building cutting-edge products that redefine tech hospitality standards.
You will play a crucial role in overseeing the Jira ticket management process and leading issue troubleshooting efforts. Your primary responsibilities will revolve around maximizing team productivity, streamlining workflows, and ensuring prompt issue resolution to achieve product development objectives. You will collaborate closely with cross-functional teams, including Engineering, Quality Assurance, and Design, to maintain a clear roadmap, prioritize tasks, and deliver exceptional products.
What You'll Do
- Manage the end-to-end Jira ticket lifecycle, from creation to closure, ensuring clear communication and efficient prioritization of tasks.
- Collaborate with Engineering, Quality Assurance, and Design teams to define, refine, and prioritize Jira tickets based on business needs and objectives.
- Analyze and troubleshoot issues within the product development process, identifying root causes and implementing effective solutions promptly.
- Work closely with the development team to ensure timely delivery of bug fixes and enhancements, maintaining a seamless development pipeline.
- Maintain a comprehensive understanding of the product and its underlying technologies to provide valuable insights during issue resolution.
- Conduct regular meetings with the development team to review progress, identify potential roadblocks, and align on project timelines.
- Communicate project status and issue updates to relevant stakeholders and management, ensuring transparency and timely resolution.
- Participate in Agile development processes, including sprint planning, backlog grooming, and retrospectives.
- Stay up-to-date with industry best practices, trends, and advancements in product management and issue troubleshooting.
Qualifications
- Experience in fintech or ecommerce environments is highly preferred, particularly in payment systems, digital wallets, checkout flows, transaction processing platforms, or high-volume transactional systems.
- 6-10 years of product management experience
- Experience working with payment gateways, reconciliation processes, settlements, chargebacks, refunds, or third-party financial integrations.
- Familiarity with compliance and regulatory frameworks such as PCI-DSS, KYC, AML, and data privacy requirements.
- Understanding of ecommerce funnels, conversion optimization, cart/checkout performance, and order lifecycle management.
- Experience troubleshooting distributed systems, APIs, microservices architectures, or complex third-party integrations common in fintech/ecommerce stacks.
- Bachelor’s degree in Software Development, Product Management, or equivalent practical experience.
- Proven experience as a Product Manager or similar role, with a strong focus on Jira ticket management and issue troubleshooting.
- Strong technical aptitude and understanding of software development processes and methodologies.
- Proficiency in using Jira or similar project management tools.
- Exceptional problem-solving and analytical skills, with strong attention to detail.
- Excellent communication and stakeholder management abilities, with the capacity to collaborate effectively across cross-functional teams.
- Ability to work independently and prioritize effectively in a fast-paced environment.
- Knowledge of Agile development methodologies and experience working within Agile teams.
Skills Required
- 6-10 years of product management experience
- Experience in fintech or ecommerce environments
- Bachelor's degree in Software Development, Product Management, or equivalent
- Proficiency in using Jira or similar project management tools
- Understanding of ecommerce funnels and optimization
What We Do
Liven – Powering the Future of Hospitality At Liven, we're transforming the hospitality industry with an all-in-one platform designed to help businesses streamline operations, boost profits, and deliver exceptional guest experiences. Purpose-built for hospitality, Liven empowers venues with tools for everything from seamless digital ordering to comprehensive kitchen management, customer loyalty programs, and data-driven insights. With our robust suite of solutions – including POS systems, inventory management, and customer relationship management – Liven is the trusted partner of over 6,000 venues across the Asia-Pacific. We enable restaurants, cafes, and bars to focus on what they do best: crafting memorable experiences for their guests. Why Liven? Our mission is to redefine what’s possible in hospitality, driving innovation at every stage of the guest journey. Whether it’s optimizing kitchen workflows or enhancing customer engagement through CRM and loyalty programs, Liven provides venues with the insights and tools they need to stay ahead. Operating in Australia, Southeast Asia, and expanding into the USA, we’re excited to support businesses at every stage of their growth. Join Us! Visit liven.love to explore an epic range of roles and join our fast-growing, globally minded team.
