About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
As a Senior Product Manager within Upstart’s IT team, you’ll define and drive the next generation of enterprise-level products and capabilities that power every Upstarter. The IT team delivers foundational tools such as Google Workspace, Slack, VPN connectivity, and video conferencing — as well as custom-developed solutions that automate workflows, integrate systems, and enhance employee productivity.
As part of Upstart’s GenAI transformation, we’re reimagining how employees access knowledge, collaborate, and leverage intelligent automation. You’ll lead this transformation by defining the vision, strategy, and roadmap for GenAI-enabled enterprise solutions — turning complex technical capabilities into intuitive, high-impact products that empower every employee.
Position Location - This role is available in the following locations: Remote; San Mateo, CA; Columbus, OH
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the IT team meets quarterly for 4-5 consecutive days at a time.
How you’ll make an impact:
- Lead the product strategy and execution for Upstart’s GenAI-enabled enterprise productivity solutions, shaping the future of internal tools and employee experiences.
- Translate strategy into action by writing clear, actionable product requirements and success criteria, collaborating closely with key business stakeholders.
- Establish clear success metrics to evaluate adoption, impact, and continuous improvement across GenAI and productivity solutions.
- Partner with cross-functional teams (Engineering, InfoSec, People, and Operations) to ensure solutions meet business, compliance, and user experience goals.
- Continuously evaluate and optimize existing productivity tools, identifying opportunities for integration, automation, or reimagination.
- Champion employee experience by ensuring every product improves accessibility, discoverability, and productivity for all Upstarters.
What we’re looking for:
- Minimum requirements:
- 6+ years of Product Management experience, with at least 3 years focused on enterprise, SaaS, or internal platform products.
- Proven ability to lead cross-functional initiatives from concept through delivery.
- Strong technical acumen with experience collaborating closely with engineers on APIs, integrations, and automation workflows.
- Demonstrated success in defining product strategy and delivering measurable impact.
- Excellent communication skills, with the ability to align technical and non-technical stakeholders.
- Passion for creating seamless, impactful internal user experiences.
- Preferred qualifications:
- Experience delivering GenAI, LLM, or automation-driven productivity products.
- Familiarity with enterprise collaboration tools and ecosystems (Google Workspace, Slack, Okta, etc.).
- Understanding of enterprise data security, access control, and knowledge management.
- Prior experience in IT or internal platform product management.
- Relevant certifications or background in AI, product strategy, or enterprise systems.
What you’ll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage
- Personal Development and Technology & Ergonomic Budgets
- Life insurance and disability benefits
- Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
- Generous vacation policy
- 401(k) and Employee Stock Purchase Plan (ESPP)
- Catered lunches + snacks & drinks
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
Top Skills
What the Team is Saying
What We Do
Upstart is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart's AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
If you are energized by the impact you think you could make at Upstart, we'd love to hear from you!
Why Work With Us
Connection to our mission creates a special environment where people feel passionately about the impact they make in the world. Upstart is fast-paced, and we encourage ownership at all levels of the organization. As a result, culture at Upstart is driven by Upstarters. Upstarters are proactive, talented, multi-dimensional and collaborative.
Gallery
Upstart Offices
Remote Workspace
Employees work remotely.
Upstart has a digital-first model enabling most Upstarters can live and work anywhere in the U.S. We also offer in-person options from our office locations in San Mateo, California; Columbus, Ohio; and Austin, Texas.
