We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Profile SummaryLeads product strategy and execution for the organization's Epic electronic health record (EHR) platform and related clinical informatics tools. Owns the product lifecycle for Epic-integrated solutions from ideation through delivery, partnering with clinical, technical, and operational stakeholders to translate business and clinical needs into product requirements. Applies deep Epic platform expertise, user-centric design, and agile methodologies to drive adoption, quality, and safety across enterprise informatics initiatives to improve healthcare delivery for our patients.
A Brief OverviewDefines product vision and strategy for Epic domain through discovery, requirements definition, configuration, and enhancement of Epic and related informatics products and tools. Conducts user research with clinical and business stakeholders, collaborates with cross-functional and technical teams, designs workflows and user experiences, and oversees the product development lifecycle. Applies deep Epic expertise, agile methodologies, and informatics best practices to ensure Epic-based solutions meet clinical, operational, and end-user needs while driving business outcomes.
What You Will Do- Acts as the product owner for Epic and informatics solutions, understanding the clinical, operational, and competitive landscape to advance the organization's technical solutions to support healthcare delivery.
- Owns the full product lifecycle for Epic-based tools and workflows, from gathering ideas through prototyping, build, testing, and go-live. This includes vendor evaluations for buy vs. build options.
- Creates features, stories, and workflow designs for current and future Epic products based on clinical insights, stakeholder research, and Customer Experience (CX) needs.
- Defines and drives execution pathways by translating strategic informatics goals into actionable product requirements and project plans, including milestones, deliverables, and dependencies across workstreams.
- Partners with business, clinical, and operational teams to build a product vision, identify business and clinical value, and translate use cases and capabilities into clear, actionable product strategy that is tied to organizational objectives and OKRs.
- Coordinates with technical partners across engineering, data science, integration, and architecture teams in a fast-paced, agile development process to enhance the organization's Epic ecosystem.
- Develops and maintains risk and issue logs, identifying, assessing, and mitigating risks across technical and operational domains, with clear escalation and resolution pathways.
- Ensures workstream integration and alignment across clinical, technical, and operational groups, leading effective cross-functional meetings with clear agendas, follow-ups, and accountability.
- Delivers executive-level reporting on product status, risks, and decisions needed, and builds strong relationships with key stakeholders across the enterprise.
- Develops testing procedures and governance for onsite, monthly, and quarterly Epic assessments, with detailed documentation review.
- Partners with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases.
- Supports approval of product iterations, schedules, releases, and roadmaps to maintain delivery speed and quality across Epic initiatives.
- Support the domain leaders in recruiting, hiring, and developing product and informatics talent in a collaborative, fast-paced, global environment to instill industry-proven best practices.
- 7–10 years of relevant work experience, including experience in product management and healthcare informatics or health IT product/project management.
- Deep Epic expertise, including hands-on experience managing, configuring, or overseeing Epic software, modules, and tools within a healthcare enterprise.
- Ability to deliver complex healthcare technology projects on time and within scope
- Proven Leader: Comfortable driving strategic decisions, taking ownership, and coordinating resources to ensure successful project outcomes
- Highly Collaborative: Excel at working with senior-level stakeholders and can translate complex technical topics for a variety of audiences in a matrixed environment
- Data-Driven Mindset: Uses data to measure product impact and work with analytics teams to evaluate success.
- Adept at problem solving and decision making.
- Adept at collaboration and teamwork.
- Adept at growth mindset (agility and developing yourself and others).
- Adept at execution and delivery (planning, delivering, and supporting).
- Adept at business intelligence and translating data into actionable insight.
- Skilled in change management and driving user adoption of clinical technology.
- Epic certification(s) in one or more modules relevant to the role (e.g., Mychart, Campaigns, Grand Central, Welcome, Healthy Planet, etc).
- Experience with JIRA, FigJam, Confluence, Lucid or similar tools
- Experience in Value Based Care and Medicare/Medicare Advantage
- Comfort operating in a regulated environment with data privacy and compliance considerations.
- Strong executive presence with experience presenting to and building relationships with senior stakeholders across a large enterprise.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7-10 years of relevant work experience, including product management and healthcare informatics or health IT product/project management
- Deep Epic expertise, including hands-on experience managing, configuring, or overseeing Epic software, modules, and tools within a healthcare enterprise
- Ability to deliver complex healthcare technology projects on time and within scope
- Experience driving strategic decisions, taking ownership, and coordinating resources for successful project outcomes
- Ability to work with senior stakeholders and translate complex technical topics for varied audiences in a matrixed environment
- Data-driven mindset and ability to measure product impact with analytics teams
- Problem-solving and decision-making skills
- Collaboration and teamwork skills
- Growth mindset, including agility and developing yourself and others
- Execution and delivery skills, including planning, delivery, and support
- Business intelligence skills and ability to translate data into actionable insights
- Change management skills and experience driving user adoption of clinical technology
- Epic certification in one or more relevant modules
- Experience with JIRA, FigJam, Confluence, Lucid, or similar tools
- Experience in Value Based Care and Medicare or Medicare Advantage
- Comfort operating in a regulated environment with data privacy and compliance considerations
- Strong executive presence and experience presenting to and building relationships with senior enterprise stakeholders
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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