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Senior Product Manager, Product Intelligence
You will be the architect of how Plusgrade uses data to win, moving us from reactive reporting to a future where every product decision is backed by a predictive engine you built from the ground up.
What You'll Be Doing
You will own the strategy and execution of our Product Intelligence roadmap, bridging the gap between complex data engineering and actionable product growth. This isn't about building dashboards, it is about creating the infrastructure for experimentation and self-serve insights that empower every team at Plusgrade to optimize the traveler journey. You will work closely with Data Science and Engineering to build internal tools and external-facing features that turn behavioral patterns into revenue opportunities. Because AI is woven into our stack, you will design and run evals for AI features to define quality criteria and measure regressions, ensuring our models actually solve partner problems.
What You Bring
You are a systems thinker who has a track record of building product analytics or data platforms from scratch, and you prefer owning the outcome to just following a spec.
Data is your native language, you can write your own SQL, build your own dashboards, and you know exactly which metrics actually move the needle versus which ones are just noise.
You move fast and carry your weight, you are the person who spots a gap in our experimentation logic and fixes it before it impacts a release.
When it comes to AI, you don't just use it, you've replaced recurring manual work with workflows you built and refined, and you can tell the difference between output you can trust and output that needs your judgment.
You are an enabler who loves clearing roadblocks for others, creating the tools and frameworks that allow your teammates to lead and experiment with total autonomy.
Why Plusgrade
Travel is about the moments that make a journey feel personal. At Plusgrade, we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide.
The work is global, complex, and rewarding. You will solve meaningful problems, take ownership from idea to outcome, and work alongside people who are smart, curious, and committed to doing great work.
We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working.
We trust our teams to do their best work. That means autonomy, flexibility, and room to grow.
Come help us shape the future of travel.
What You'll Love About Us
🏦 RRSP Matching · 🏥 Comprehensive Health Plans · 📅 Flexible Paid Time Off · ✈️ Travel Experience Perk · 🧘 Annual Wellness Perk · 🚆 Commuter Perk · 🌅 Tenure-Based Work From Anywhere Program · 🍼 Parental Leave Top Up · 🌍 Adventure Pass · 🎓 Learning Allowance
Our Process
We believe every candidate deserves a fair, transparent experience, so regardless of outcome, everyone gets feedback.
Our process: Recruiter call → Hiring Manager interview → Final interview.
Plusgrade is an equal-opportunity employer committed to accessible recruitment. We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, or any other category protected by law. Accommodation is available upon request. We may use AI-assisted tools to help screen and assess applicants for this role. This posting is for an existing vacancy.
