The Role
Lead AI product strategy and roadmap for Global Product Intelligence. Define multi-year plans, drive operational roadmaps, partner with Data Science and Engineering to evolve autonomous AI solutions, gather customer insights, maintain product documentation, communicate with customers, and manage cross-functional alignment to deliver high-impact product outcomes.
Summary Generated by Built In
ABOUT PLUSGRADE:
Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:
As the Senior Product Manager for the Global Product Intelligence team, you will be responsible for leading the development and execution of our AI product strategy within a key product area. This role is critical in shaping the future of Plusgrade’s AI capabilities, focusing on evolving our initial offerings into sophisticated, autonomous AI-powered solutions. You will act as the bridge between customer needs and technical execution, driving alignment across the organization to deliver high-impact results for Plusgrade and most importantly our partners and their travellers.
WHAT YOU WILL BE DOING:
Reporting to the Director of Product Management, you will:
- Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
- Create operational plans and roadmaps for key milestones and resourcing.
- Partner with Data Science, Product, Sales, and Marketing teams to evolve solutions toward autonomous decision-making.
- Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
- Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
- Lead communication with customers to ensure they can achieve the full benefits of the solution.
- Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
- Create and maintain comprehensive product documentation, including requirements and progress reports.
- Stay informed about opportunities in applied AI from news, academia, and other industries.
- Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.
YOU ARE SOMEONE WITH:
- 5+ years of experience in product management within complex technology environments.
- A proven track record of success in defining and launching successful products.
- Experience working with and managing cross-functional teams, Product, Engineering, Data Science, and Marketing.
- Excellent written and verbal communication skills with the ability to create documentation that drives decisions.
- A strong customer focus and the ability to translate customer needs into product requirements.
NICE TO HAVES:
- Strong understanding of AI concepts and technologies.
- Experience in the travel or loyalty industry.
WHAT YOU’LL LOVE ABOUT US:
🏦 RRSP Matching
🏥 Comprehensive Health Plans
📅 Flexible Paid Time Off
✈️ Travel Experience Perk
🧘 Annual Wellness Perk
🚆 Commuter Perk
🌅 Tenure-based Work From Anywhere Program
🍼 Parental Leave Top Up
🌍 Adventure Pass
🎓Learning Allowance
OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent Team when they reach out to you.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ artificial intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy.
All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:
Recruiter Phone Interview
Hiring Manager Interview
Take Home Assignment
ELT Interview
Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
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The Company
What We Do
Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 200 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in new revenue opportunities across its platform for its partners while creating enhanced travel experiences for millions of their passengers and guests. Plusgrade was founded in 2009 with headquarters in Montreal and has offices around the world.
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