The Senior Product Manager/Director owns how data and the software around it becomes useful, for our community teams, for our individuals, and for the health plan and provider partners who rely on our results. This person will treat our care model as a product, data as a product, and our technology solutions as a product - each interdependent and reinforcing each other in delivering the right care, to the right individual, at the right time.
You’ll work with Engineering, Data, Clinical, Community teams and Operations to build software that fits how the work really happens. You’ll also help shape the care model the platform supports, because the best tools and the best care model are designed together.
Software and Data
- Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value.
- Make clear prioritization and investment tradeoffs across competing initiatives, using evidence, opportunity sizing and strategic fit.
- Build business cases and success metrics for each initiative, and report progress to senior leadership.
- Treat data as a product: build predictive and decision-support tools from our care data that help community teams prioritize outreach, spot risk early, and make better day-to-day decisions.
- Translate user research, operational data, and business goals into clear priorities, specs, and acceptance criteria
- Lead discovery and delivery with Engineering and Stakeholders, from problem framing through launch and iteration
Care delivery model
- Work with Clinical, Operations, Community Teams and the Executive Team to design, test, and refine how firsthand delivers care: who reaches out, how often, how trust is built, and how individuals move from first contact to ongoing support
- Translate the care model into workflows, roles, and product features, and make sure software supports the way care is delivered
- Pilot model changes in the field, set clear success measures, and use results to decide what to scale, change, or stop
Human-centered product discovery and delivery
- Lead continuous discovery with users: interviews, observation, journey mapping, usability testing and rapid prototyping.
- Turn user insight into validated problem statements and solutions before committing engineering capacity.
- Apply modern product methods, design thinking, outcome-based roadmaps, OKRs, agile, lean experimentation
- Use quantitative and qualitative data to measure adoption, outcomes and value, and to decide when to iterate, scale or stop.
- 7+ years of product management experience (10+ for Director), including software products used by real teams day to day
- A track record of owning a product from strategy through roadmap, delivery, and iteration
- A strong grounding in core product methods, including design thinking, discovery, prioritization frameworks, and agile delivery
- Experience working closely with engineers, designers, data scientists, and non-technical stakeholders
- Experience with data products, analytics, or data platforms
- Experience with AI- or ML-enabled features
- Strong analytical skills: you use data to set goals, make decisions, and explain them
- Experience designing or improving an operating model, service model, or workflow alongside the people who run it
- Excellent written and verbal communication. You can write a clear spec for engineers and a clear update for a CEO
- Care about the people we serve, and the humility to learn from the people who do the work
- Healthcare, behavioral health, or health plan experience
- Experience with HIPAA, HITRUST, or other healthcare data compliance
- Experience with healthcare data standards (FHIR, HL7, claims data)
- Experience with care management, CRM, or field-operations software
- Experience in a startup or high-growth environment
- Experience with data governance and responsible-AI frameworks
- Direct work with C-suite executives and external partners
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.
Benefits
Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.
Skills Required
- 7+ years of product management experience; 10+ years for Director-level candidates
- Experience owning software products from strategy through roadmap, delivery, and iteration
- Strong grounding in product methods, including design thinking, discovery, prioritization frameworks, and agile delivery
- Experience working with engineers, designers, data scientists, and non-technical stakeholders
- Experience with data products, analytics, or data platforms
- Experience with AI- or ML-enabled features
- Strong analytical skills using data to set goals, make decisions, and communicate outcomes
- Experience designing or improving an operating model, service model, or workflow
- Excellent written and verbal communication skills
- Healthcare, behavioral health, or health plan experience
- Experience with HIPAA, HITRUST, or other healthcare data compliance
- Experience with FHIR, HL7, or claims data
- Experience with care management, CRM, or field-operations software
- Experience in a startup or high-growth environment
- Experience with data governance and responsible-AI frameworks
- Direct experience with C-suite executives and external partners
What the Team is Saying
firsthand Health Inc Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive with multiple plan options, day-one eligibility, and free, unlimited telehealth and talk therapy. Dental, vision, mental-health resources, and HSA/FSA options are also cited.
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Parental & Family Support — Paid parental leave of 16 weeks for either parent is consistently highlighted, with adoption assistance also noted. These elements stand out as signature parts of the package.
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Leave & Time Off Breadth — Time off includes up to 20 vacation days, 12 paid holidays, and 2 floating holidays, alongside generous sick/wellness time or flexible vacation language in some materials. Accrual details in postings (15 days in year one moving to 20 days) add specificity.
firsthand Health Inc Insights
What We Do
firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.
Why Work With Us
Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot. Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.
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firsthand Health Inc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.
