About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Own a portfolio of enterprise accounts from first rollout through ongoing tuning and growth. Serve as the bridge between customers and the product organization, while helping establish the working practices for a brand-new function.
What you'll do
- Manage a set of accounts from start to finish, learning each client's business, scoping and launching solutions, and finding new areas of use.
- Lead strategic discussions with senior customer stakeholders, presenting value, quantifying return and backing claims with data.
- Get hands-on when needed to investigate unexpected system behavior, adjust configurations and meet regulatory obligations.
- Relay what customers tell you and the gaps you observe to the product team so they shape the roadmap.
- Contribute to the standards and repeatable processes of the function as it grows.
Requirements
What we're looking for
- 5+ years of experience, including substantial work directly with customers, leading meetings and owning relationships.
- A product background or sharp product instincts, with the ability to link strategy to hands-on delivery.
- Ease working through unclear situations and taking full ownership in a rapidly changing, build-oriented setting.
- Strong analytical instincts: reading metrics, articulating return on investment and reaching practical conclusions from data.
- Technical product understanding, including grasp of product concepts and basic troubleshooting.
- Ability to work hybrid in San Francisco, four days a week in the office.
Bonus points
- Prior experience in a customer-facing product or technical solutions role at a startup, or in management or strategy consulting.
- Experience in B2B SaaS or a regulated sector such as financial services or healthcare.
- Familiarity with AI productivity tools and SQL.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 250,000 per year
- Equity
- Health, dental and vision coverage
- Retirement plan with employer match
- Unlimited paid time off
Location and work model
- San Francisco, CA, United States
- Hybrid, 4 days per week in office
- Full-time
Skills Required
- 5+ years of experience, including substantial direct customer work, meeting leadership, and relationship ownership
- Product background or strong product instincts connecting strategy to hands-on delivery
- Ability to work through ambiguity and take full ownership in a rapidly changing environment
- Strong analytical skills, including interpreting metrics, quantifying ROI, and drawing practical conclusions from data
- Technical product understanding, including product concepts and basic troubleshooting
- Ability to work hybrid in San Francisco four days per week
- Customer-facing product or technical solutions experience at a startup, or management or strategy consulting experience
- B2B SaaS or regulated-sector experience, such as financial services or healthcare
- Familiarity with AI productivity tools and SQL
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
