Senior Product Manager - Back-office & PAM

Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role:

We are looking for an analytical and highly organized Senior Product Manager - Back-office & PAM to lead our Player Account Management (PAM) and back-office platform and take it to the next level. This is a senior role that requires a hands-on approach throughout the entire product lifecycle from Discovery to Delivery. PAM is a core product powering our iGaming platform. It manages customer accounts and supports registration, onboarding, responsible gaming, compliance, and reporting.

The platform is multi-brand and multi-jurisdiction, serving numerous internal teams and B2B partners. You will play a key role in shaping the evolution of this critical platform while ensuring regulatory excellence, operational efficiency, and outstanding customer experience.

Key Responsibilities:

• Partner with the Head of Product B2B to define, communicate, and execute the product vision for the PAM platform and broader back-office ecosystem, ensuring alignment with overall business strategy.
• Own and evolve the product roadmap, balancing customer and business value, technical excellence, and operational efficiency.
• Establish and monitor OKRs, KPIs, and performance metrics to measure product success and drive continuous improvement.
• Develop a deep understanding of business needs, user journeys, regulatory requirements, and platform capabilities to inform strategic decision-making.
• Collaborate with internal stakeholders and B2B partners to define impactful goals and translate them into clear product initiatives.
• Work cross-functionally with Engineering, Commercial, Data, and Operations teams to deliver customer value and enhance platform performance.
• Leverage internal and external feedback, market insights, and data analytics to drive continuous optimisation.
• Act as the primary product point of contact for internal and external stakeholders, ensuring clear communication, alignment, and engagement.
  

 Requirements:

• 5+ years of experience in Product Management.
• Relevant iGaming experience, ideally within regulated markets.
• Hands-on experience working with third-party or in-house PAM platforms, core platform products, compliance, and reporting tools.
• Strong knowledge of Agile methodologies and the full product development lifecycle.
• Comfortable operating in ambiguity and creating structure where needed.
• Proven ability to prioritise and manage multiple initiatives in a fast-paced environment.
• A bias for action, strong product instincts, and the ability to drive change.
• Professional working proficiency in English.
• Excellent communication and presentation skills.
  

What we offer:

• Attractive remuneration package
• Health insurance cover from the first day of work
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog-friendly workplace
• Exciting Company Events
• Monthly Beer Fridays
• Eur1,000 Refer a friend bonus
• Relocation package (if required)
• One day birthday holiday
  

You should not apply if ...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t.
• You cannot take constructive feedback.
• You can`t handle stress and pressure.
• You have the mindset of "Quick Money", this is a marathon, not a sprint.
• You do not embody our core values.