Senior Product Manager, Automations

Posted 3 Days Ago
Be an Early Applicant
New York City, New York, NY
In-Office
140K-180K Annually
Senior level
Artificial Intelligence • Healthtech • Insurance • Financial Services
AI that handles your health insurance and bills. Finally.
The Role
Lead the Automations pod to design and operate end-to-end workflows in healthcare advocacy, improving automation, cost, and user experience.
Summary Generated by Built In
🌿 Mission

The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn’t be this hard to navigate. At Granted, we’re building the one solution every American can turn to for help.

Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare

🏢 About Us

Founded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.

🧭 About the Role

The Automations pod’s mission is to design, build, and operate agentic, end-to-end workflows that turn complex healthcare advocacy case work into reliable, scalable automations. This team owns the case pipeline from activation through resolution — increasing automation coverage, reducing cost to serve, and keeping experiences transparent by escalating to humans when needed.

As the PM for Automations, you’ll sit at the center of how we scale advocacy with speed, precision, and trust. You’ll work across engineering, SMEs, design and ops to transform messy, high-complexity healthcare workflows into structured, intelligent flows that feel effortless to users. Your work will directly shape how we deliver care and resolution at scale — making advocacy more automated, human when it matters, and dramatically more efficient.

🛠 What You’ll Do
  • Own the product strategy, KPIs and roadmap for the Automations pod.

  • Translate messy, multi-step operational workflows into agentic, intuitive product experiences.

  • Partner closely with Engineering, Design, SMEs and Ops to drive alignment on and deliver high-leverage automation opportunities.

  • Run your own processes to derive actionable user insights from both quantitative and qualitative data.

  • Define and run cross-functional processes to test, measure, learn and refine how agentic systems anticipate user needs.

  • Ship fast, reliable features that balance automation efficiency with user trust and transparency.

  • Establish success metrics that blend operational scale with human-centered experience.

🧰 You’ll Bring:

Must-haves:

  • 5+ years in product management roles within technical product environments.

  • Strong technical fluency - able to collaborate deeply with engineering.

  • Solid technical foundation (through education and/or hands-on experience).

  • Proven interest working with automation or agentic workflow products.

  • Comfort operating in 0→1, fast-moving, ambiguous environments.

Nice-to-haves:

  • Experience in healthcare or other complex regulated domains

  • Early-stage startup experience (Series B or earlier)

  • Background in AI / intelligent workflow products.

✨ You’ll Thrive Here If
  • You’re energized by chaos and the undefined — you love diving into ambiguous, complex problems, and spike on finding clarity fast.

  • You’re fluent working with deeply technical teams, but care just as much about creating beautiful, intuitive user experiences.

  • You are an excellent communicator and collaborator – you have proven experience clearly communicating high-level product vision and low-level requirements across cross-functional stakeholders.

  • You love turning messy, manual processes into clean, scalable systems that just work.

  • You see automation and agentic workflows not as bolt-ons, but as the foundation of a differentiated, user-first product.

This probably isn’t for you if…
  • You prefer clearly scoped work and get frustrated when priorities shift quickly.

  • You need a lot of process, layers of approval, or long timelines to do your best work.

  • You’re not excited by the idea of owning problems end to end in a small, high-trust team.

📢 You don’t need to check every single box—if you bring the right skills and drive, we want to hear from you! 📩

Granted is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, protected veteran status, disability, or any other legally protected characteristics.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us.

Top Skills

AI
Automation
Technical Products
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The Company
HQ: New York, New York
23 Employees
Year Founded: 2023

What We Do

The U.S. healthcare system is incredibly complex and frustrating to navigate. It's impossible to know what your insurance will cover and how much care will cost. Bills and claims are confusing and unexpectedly high, and 40% of them contain errors or are incorrectly denied. Yet most people are left to figure it out on their own.

We're using AI to make access to healthcare and insurance experts 500x more efficient and their services 10x better by turning into a product that can be connected to all your healthcare data, is instantaneous, and runs proactively in the background. As a result, we can go direct to consumers - you! - with a very affordable product and a free tier accessible to anyone. Medbill AI works and advocates for you - not your employer, insurance, or healthcare providers. We'll help you throughout your entire family healthcare journey - no matter your insurance or life phase.

We're in stealth mode with exceptional user satisfaction and are working hard to scale and make this available to anyone later this year. We're looking for hyper-talented and ambitious individuals looking to do the best work of their lives and help bring this to 100s millions of Americans.

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