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The Role
Own Quo’s billing, accounts and identity, and telecom compliance product domains. Lead metering, entitlements, invoicing, payment recovery, authentication, SSO, permissions, regulatory registration, fraud tooling, and deliverability systems. Build roadmaps, translate pricing into system behavior, partner with engineering on APIs and data models, and coordinate with finance, legal, security, and compliance stakeholders to deliver highly reliable systems.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 120,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleWe’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale — the systems that bill customers correctly, define who they are and what they can access, and keep their calls and messages complaint and deliverable. You will span three foundational domains: billing systems, accounts and identity, and telecom compliance. It’s a hands-on, high stakes and high impact role. The work rarely makes a splashy demo, but nearly every team at Quo depends on it, and when its wrong the consequences are financial, legal, or existential. You’ll partner directly with engineering, finance, security, legal, and compliance operations to build systems where correctness and trust matter more than anything.
- Own our billing system: metering and usage tracking, entitlements, plan changes and proration, invoicing, payment processing, failed-payment recovery, and the data that feeds revenue reporting.
- Translate pricing and packaging into system behaviour: work with the business to understand our monetization strategy, and figure out how the system actually represents and enforces it.
- Own accounts and identity: the account lifecycle, authentication and SSO, user roles and permissions, and the admin controls customers expect.
- Own telecom compliance: A2P 10DLC registration, carrier and aggregator relationships, messaging throughput and trust scores, fraud and platform-integrity tooling, and voice-side requirements like TCPA and robocall mitigation, treating compliance as a means to improve deliverability, an important growth lever for the business.
- Build roadmaps across all three domains, balancing across multiple dimensions
- Partner closely with engineering on system design, data models, and APIs
About you
- 5+ years in product management, including meaningful time on platform, infrastructure, or backend-facing products where you owned the underlying systems.
- A track record of turning ambiguous, technically complex, cross-functional problems into shipped systems, and of writing crisp specs engineers trust.
- Comfort operating in high-correctness domains and defending tradeoffs where the stakes are real.
- Strong collaboration instincts with non-traditional PM stakeholders like finance, legal, security, and support, plus the judgment to navigate competing priorities among them.
- The ability to ramp fast on regulated, technical domains.
Compensation
The annual base salary range for this position in Canada is $166,000 - $196,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
We're a remote-first company with a culture of trust, autonomy, and action. As we rapidly grow, we're intentionally building communities in a handful of hub cities while continuing to hire great talent wherever they happen to live. If you're looking for a place to do your best work, we'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 5+ years of product management experience
- Meaningful experience with platform, infrastructure, or backend-facing products
- Experience owning underlying technical systems
- Track record of translating ambiguous, technically complex, cross-functional problems into shipped systems
- Ability to write clear, concise product specifications trusted by engineers
- Comfort operating in high-correctness domains and defending tradeoffs with significant financial, legal, or operational impact
- Strong collaboration with finance, legal, security, support, and compliance stakeholders
- Ability to quickly learn regulated and technically complex domains
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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