Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/
About the roleAt Nu Mexico, we're on the hunt for a proactive and visionary Senior Product Lead to transform our customer onboarding experience. In this key role, you'll set the strategic direction for acquiring and activating customers, ensuring they quickly become Nu lovers within their first month.
Your work will be vital to Nu's mission of building trust and loyalty from day one, paving the way for lasting customer satisfaction and advocacy. By reimagining the customer journey, you'll directly impact our retention and brand loyalty, driving growth and strengthening our market position in Mexico.
You'll be responsible for:- Leading multiple cross functional squads responsible for redesigning and optimizing the onboarding experience, growth operations (physical card delivery) and Member Get Member program.
- Collaborate with global teams like growth, KYC, credit strategy and card logistics to ensure customer onboarding experience is magical.
- Navigating the complexities of multi-disciplinary teams, ensuring alignment and tackling bottlenecks to achieve outstanding conversion rates.
- Developing onboarding strategies that exceed our customer experience standards, setting the stage for a seamless transition to become a highly engaged Nu customer
- Managing regulatory onboarding requirements while simultaneously reducing customer friction.
- Proven track record of leading multi-disciplinary teams (engineering, product, analytics & design) in dynamic environments, ideally within fintech or tech sectors.
- Demonstrated success in creating and optimizing complex product flows, improving digital onboarding experiences and conversion rate.
- Experience in product led growth experimentation to remove friction and unlock value for the customer.
- Strong ability to manage complex projects and exert influence across cross-functional teams.
- Outstanding ability to communicate in Spanish and English and to collaborate effectively, serving as the bridge between Growth Mexico and global teams.
- Proficient at using data analytics tools to gather insights and make decisions effectively.
- Chance of earning equity at Nu
- Extended maternity and paternity leaves
- Health and life insurance
- Dental and Vision Insurance
- NuCare - Our mental health and wellness assistance program
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- Holiday Bonus ("Aguinaldo") of 30 days of pay per year
- 17 days of paid vacation with 25% vacation bonus
- Gym partnership
- Food card
- Work-from-home Allowance
- Parental Consultancy
Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.
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What We Do
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving more than 70 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.
