Who we are
At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What You’ll Be Doing
At City Storage Systems, we’re using AI and thoughtful design to help restaurants grow. This is a unique opportunity to shape the future of the food industry—an industry that touches all of us, whether we cook, eat out, or order in. Our mission is to give restaurant operators the digital tools they need to thrive.
Designers at Otter are both product thinkers and craftspeople. They care deeply about the details, but never lose sight of the bigger picture: building systems that make the food business run smarter, faster, and better.
In this role, you’ll:
- Design end-to-end experiences across Otter — the digital backbone of modern restaurants. You’ll own how restaurateurs run, manage, and grow their business using Otter’s tools, shaping a platform that drives both revenue and operational efficiency.
- Collaborate closely with PMs, engineers, and ops to launch features that simplify complex workflows like item setup, pricing, availability, and modifiers—always with scalability and usability in mind.
- Lead design critiques and cross-functional reviews to refine ideas quickly, iterate on solutions, and ensure we’re solving the right problems with the right level of craft.
- Contribute to our design system, evolving shared patterns that power consistent experiences across everything from single-menu edits to multi-brand management.
- Champion user-centered design, advocating for restaurant operators, delivery staff, and internal teams—while balancing real-world business trade-offs and technical constraints.
This role is perfect for a systems thinker who thrives in complexity, sweats the small stuff, and wants to build foundational tools that help restaurants succeed every single day.
What we’re looking for
- 7+ years of product or UX design experience
- A strategic mindset — you understand market dynamics and can help define where the product should go
- Strong full-stack design skills, from UX flows and systems thinking to visual polish
- Proven experience building and shipping products in close collaboration with cross-functional teams
- Excellent communication and prioritization skills
- A collaborative approach and the ability to make smart decisions using user insights and business context
- Genuine curiosity and passion for the food industry — and a desire to reimagine how restaurants work
Why join us
- Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our San Francisco, Mountain View, and other West Coast offices. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at City Storage Systems.
Ready to join us as we serve those who serve others?
#LI-Onsite
Want to see our impact?
Check out how we helped Flavo grow their business:
https://www.tryotter.com/blog/case-study/otter-flavo
How Jose Chiquito profits and gives back with Otter
https://www.tryotter.com/blog/case-study/jose-chiquito-profits-and-gives-back-otter
How Cinemark Delivers Cinematic Snacks to the Nation with Otter
https://www.tryotter.com/blog/case-study/how-cinemark-delivers-cinematic-snacks-otter
Similar Jobs
What We Do
City Storage Systems (CSS) is a global food technology company building infrastructure for better food. Our mission is to help food businesses operate more efficiently and serve more people. We invest in and operate a portfolio of companies across real estate, software, logistics, and automation. Each business tackles critical challenges in the modern food economy. Our businesses include: CloudKitchens – the world’s largest owner and operator of food halls and delivery-only kitchens, enabling restaurants to quickly and affordably expand into new neighborhoods with efficient, purpose-built kitchen infrastructure. Otter – an all-in-one restaurant operating system that brings together point-of-sales, order management, online ordering, marketing tools, business insights, and more to help operators manage orders from everywhere and improve their bottom line. Picnic – a corporate meal delivery and catering platform that connects offices directly to our kitchens, creating steady demand for our restaurant partners in CloudKitchens while giving companies a high-quality lunch experience without the premium cost. Lab37 – a food production automation company building robotics that bring profitability, reliability, and consistency to food businesses. From kitchen real estate to restaurant software to food robotics, CSS supports those who serve others by building practical systems that help food businesses operate smarter and grow sustainably.
