Senior Product Delivery Associate

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate within the Commercial & Investment Bank Workflow Services Aurora Team, you are trusted in enabling the delivery of products that are both stable and scalable. You will collaborate with cross-functional teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for leadership in the execution of workflow product support initiatives including user support through partner application implementations, production issues, involvement in testing automation efforts, and release oversight. You will be a key point of contact between the technology group and business stakeholders. You will also ensure execution of the various projects under their remit. You should have a solid understanding of project management and issue coordination.
Job responsibilities

• Collaborate with the Product Delivery Manager to execute key delivery tasks and identify ways to boost efficiencies
• Support the completion of change management activities across functional partners and monitor adherence to the firm's risk, controls, compliance, and regulatory requirements
• Escalate blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Contribute as part of a team of subject matter experts by replicating complex scenarios, evaluating operational impact, designing solutions, and working with technology teams to identify and test resolution plans
• Advocate for our users by providing support during production incidents and proactively communicating status
• Direct the execution of release management activities within the Agile / Scrum model
• Prepare and analyze metrics to contribute to continuous improvement and control
• Participate in agile ceremonies (refinement, demos, retros, etc.) in partnership with other team members supporting the product
• Build collaborative partnerships with Product Owners and teams across technology and the user community, ensuring completeness of business requirements, clear understanding of operational impacts, and resolution of operational issues related to the requirements
• Adapt to a rapidly changing business and technical environment, demonstrating steadily increasing business and application expertise
• Follow pre-determined guidelines to ensure project artifacts are completed and posted in accordance with prescribed deadlines, and maintain documentation for each functional area with functionality changes after release

Required qualifications, capabilities, and skills

• 3+ years of experience in either a relevant domain area, product management, project management, testing automation, or equivalent expertise
• Analytical mind, service-minded approach and keen to resolve problems
• Demonstrated project management experience
• Able to operate independently, follow tight deadlines, and support concurrent projects
• Experience in Agile methodology with Certified Scrum Master or Certified Product Owner a plus
• Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint is a must. Basic proficiency in JIRA
• Exposure to product lifecycle activities including discovery and requirements definition

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience within large Financial Services firms preferred
• Experience with implementing and using workflow tools
• Operational experience a plus
• University degree, or specialized training or equivalent work experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.