Senior Product Associate, Rewards

Job Description
Join our Chase Rewards team and help shape the future of customer loyalty. As a Senior Product Associate, you will drive innovative solutions that make our rewards products smarter and more personalized for millions of customers.
Job Summary
As a Senior Product Associate in the Chase Rewards team, you will leverage customer insights and data intelligence to deliver innovative rewards features and drive business value. You will lead cross-functional teams to implement strategic initiatives, analyze risks and benefits, and ensure successful project delivery.
Job responsibilities

• Grow into a subject matter expert on Rewards and Loyalty user experience and your assigned rewards product area.
• Partner with tech teams within sprint cycles to ensure all epics and stories are clearly defined and delivered on time.
• Drive completion of business epics and removal of blockers.
• Deliver end-to-end project management, including development of project plans, metrics, risk/issues, decision logs, and other artifacts.
• Provide support on weekly reporting and program updates across forums.
• Analyze business and operational processes, oversee technology build, manage user testing, and coordinate solution implementation.
• Lead stakeholders and cross-functional teams to achieve optimal business value.
• Develop and manage integrated plans, providing regular progress communications to stakeholders.
• Communicate product needs, progress, and challenges to executive leadership.

Required qualifications, capabilities, and skills

• 3+ years of product, program management, or relevant experience with a record of individual technical achievement.
• Proven track record of delivery in fast-paced environments.
• Ability to make recommendations and progress amid ambiguous priorities, and communicate ideas at all levels.
• Flexibility to influence and partner across a highly matrixed organization.
• Excellent written and verbal communication skills.
• Commitment and self-motivation suitable to a start-up team.

Preferred qualifications, capabilities, and skills

• Experience with agile product development techniques and continuous integration practices.
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint), JIRA, and Confluence tools.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.