Consumer & Community Banking Personalization & Insights is expanding its AI-powered personalization platform to deliver more relevant, seamless, and effective customer experiences.
- Define, track, and analyze Objectives and Key Results (OKRs) and key business metrics to identify performance trends and opportunities.
- Synthesize portfolio dynamics and performance drivers into actionable insights and recommendations that support strategic decision-making.
- Develop business reviews and executive-ready materials, including clear narratives and concise key messages for senior leaders.
- Partner across a highly matrixed organization to drive alignment, accountability, and timely decision-making.
- Operationalize quarterly and continuous planning cycles, including calendars, templates, milestones, and a clear definition of ready.
- Improve transparency through dashboards, RAID tracking (risks, issues, assumptions, and dependencies), and plan-versus-actual reporting.
- Strengthen operating rhythms by standardizing templates, due dates, quality checks, pre-reads, and portfolio consolidation.
- Create a consistent portfolio view of priorities, milestones, dependencies, and capacity, identifying gaps where commitments are not supported by available capacity or clear dependency plans.
- Drive disciplined risk tracking and path-to-green plans by ensuring every red or yellow item has an owner, next actions, a decision request, and a clear review date.
- Advance continuous controls improvement and readiness by partnering with the team to keep the control inventory and process maps current.
- Develop crisp leadership narratives that summarize portfolio performance against priorities, highlight key exceptions and risks, and clarify where executive support is needed.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience in product portfolio operations, strategy, or operations within a matrixed environment.
- Demonstrated ability to lead planning and governance cadences and drive cross-team execution and follow-through.
- Experience building management reports and dashboards and defining meaningful metrics, including OKRs and Key Performance Indicators (KPIs), from ambiguous problem statements.
- Project or program management experience across multiple concurrent workstreams with cross-team dependencies.
- Ability to influence without direct authority and align stakeholders with competing priorities.
- Strong communication skills, with the ability to synthesize complex inputs into concise, decision-ready narratives.
- Proficiency with Jira, Jira Align, and Confluence, along with advanced Excel skills.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Familiarity with portfolio management practices and artifacts, including OKRs, quarterly planning, prioritization frameworks, dependency management, and capacity planning.
- Experience supporting controls and audit processes, including evidence collection, issue remediation, and status tracking.
- Familiarity with AI-assisted tools that improve workflow productivity, such as Claude, Copilot, or LLM Suite.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development lifecycle, design, and data analytics
- Experience leading product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience in product portfolio operations, strategy, or operations within a matrixed environment
- Experience leading planning and governance cadences and driving cross-team execution and follow-through
- Experience building management reports and dashboards and defining meaningful metrics, including OKRs and KPIs
- Project or program management experience across multiple concurrent workstreams with cross-team dependencies
- Ability to influence without direct authority and align stakeholders with competing priorities
- Strong communication skills and ability to synthesize complex inputs into concise, decision-ready narratives
- Proficiency with Jira, Jira Align, Confluence, and advanced Excel
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Prior experience working in a highly matrixed, complex organization
- Familiarity with portfolio management practices, OKRs, quarterly planning, prioritization, dependency management, and capacity planning
- Experience supporting controls and audit processes, including evidence collection, issue remediation, and status tracking
- Familiarity with AI-assisted productivity tools such as Claude, Copilot, or LLM Suite
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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