As a Senior Product Associate in Consumer & Community Banking Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
- Partners with the Product Manager(s) to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Work closely with cross-functional teams in a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development.
- Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.
- Bachelor’s degree in Computer Science, or a equivalent engineering field.
- 5+ years of product management experience.
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
Strong understanding of APIs, Business process automation, payment processing, and card issuance technologies.
- Banking, Financial Services, Fintech or payment processors is preferred.
- Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Proven ability to manage multiple initiatives simultaneously with clear structure and clarity.
- Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups. Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
- MBA or advanced MS degree is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Computer Science or an equivalent engineering field
- 5+ years of product management experience
- Proficient knowledge of the product development lifecycle
- Experience with product lifecycle activities, including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Strong understanding of APIs, business process automation, payment processing, and card issuance technologies
- Experience in banking, financial services, fintech, or payment processing
- Exceptional communication and interpersonal skills
- Ability to influence and collaborate with cross-functional teams without authority
- Excellent analytical and problem-solving skills
- Ability to manage multiple initiatives and adapt to changing priorities
- Experience applying design thinking, including customer journeys, UX/UI, wireframes, and mockups
- Experience with API definition and design
- Modern software stack and database knowledge
- MBA or advanced MS degree
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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