Senior Product Analyst, Grab Support

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Grab Support team supports Grab's Partners, including drivers, passengers, and merchants, in using our products. The team is responsible for delivering exceptional customer service for our drivers, passengers, and merchant partners. As a Senior Product Analyst, you'll have the opportunity to collaborate with experts in technology, analytics, and business operations to drive the vision and growth of our platform.

Get to Know the Role

We are looking for a Senior Product Analyst with great analytical skills to help product teams be more data-driven and objective and guide the design of controlled experiments. You will work closely with different teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

You will report to the Product Analytics Manager, and work onsite at the Grab Singapore One North office.

The Critical Tasks You Will Perform

• You will dive into data to align with business objectives, recommending novel solutions, including AI-driven strategies to address key customer challenges.
• You will measure and analyze performance across markets and business lines using data.
• You will develop analytical frameworks for identifying common patterns in recurring hypotheses and problems.
• You will create models that examine product configurations and explore interaction effects.
• You will monitor metrics, perform root cause analysis on metric shifts, and report findings.
• You will design and implement experiments to guide product decisions, including A/B testing, analysis, and recommendations.

What Essential Skills You Will Need

• You have at least 4 years of experience in Analytics, Business Intelligence, or Data Science roles within large-scale Internet or E-Commerce sectors.
• You have expertise in designing, executing, and analyzing A/B tests and product experiments, including an understanding of hypothesis testing and design of experiments.
• You have advanced SQL capabilities for querying large databases.
• You have hands-on experience with data analysis tools such as R or Python, and visualisation tools like Tableau, PowerBI, or D3.js.
• Skill in translating data into actionable insights for non-technical audiences using presentations and visualisations.
• You are proficient in both verbal and written English

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.