Senior Process Development Engineer

Position: Senior Process Development Engineer

Department: Business Excellence

Location: Baghdad - Al Saydiya

Job Summary:

This position is responsible for implementing projects covering quality standards and reporting, process documentation, process optimization, ad hoc assignment analysis and resolution proposal and implementation. This is a career growth position for the Quality Process Engineer where employee will work on documenting complex processes and process workflows ensuring analysis and finding root causes of process gaps, process deficiencies and propose improvements to the process to achieve efficiencies and productivity improvements.

Responsibilities:

• Handle tasks assigned related to documentation of the departmental policies, list of processes,

• Document detailed processes of assigned department and process workflows

• Conduct detailed business process workflow documentation as assigned.

• Review and analyses assigned processes and discuss them with the head of department.

• Ensure processes are well-connected and optimized inside the department across other departments.

• Propose new ideas, technologies, and tools to be adopted to enhance the performance.

• re-engineering the same basis market benchmarks and organizational strategies.

• Apply analytical and system thinking skills to identify process improvements and provide findings.

• Propose improvements in current processes through identifying process lags and areas of opportunities.

• Always looking at ways to reduce waste and increase efficiency.

Qualification:

• Bachelor’s degree in industrial engineering, Operations Management, or another relevant engineering discipline.

• Minimum of three years of relevant experience in business process development, process improvement, operational excellence, Policy drafting or a related field.

• Proven experience in analysing, designing, documenting, implementing, and optimizing complex business processes.

• Strong knowledge of Business Process Management, process mapping, workflow analysis, root cause analysis, and performance optimization methodologies.

• Demonstrated experience in Operational Excellence and Continuous Improvement methodologies, such as Lean Six Sigma, ISO Standards, Kaizen, or equivalent frameworks.

• Strong analytical skills, with the ability to interpret complex operational data, identify performance gaps, and translate findings into practical improvement initiatives.

• Strong understanding of cross-functional business operations and the dependencies between commercial, technical, financial, customer service, and support functions.

• Proven experience leading cross-functional process-improvement initiatives and facilitating workshops with business and technical stakeholders.

• Strong stakeholder-management skills, with the ability to influence decisions, manage competing priorities, and drive the adoption of new or improved processes.

• Familiarity with process-modelling standards and tools, such as BPMN, Microsoft Visio, E-Draw Max, or equivalent platforms, is preferred.

• Excellent written and verbal communication skills in both English and Arabic.

• Strong attention to detail, accountability, business acumen, and commitment to measurable operational improvement.