The Role
Lead the design strategy and execution for the Alerts squad at Pano AI, collaborating with cross-functional teams to enhance customer trust and reduce alert fatigue, directly impacting wildfire response and public safety.
Summary Generated by Built In
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, drier fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.
About Pano: We are a 130+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.
Pano AI is on TIME's list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We’ve also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI’s dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at https://www.pano.ai/.
The Role
As a Senior / Principal Product Designer at Pano AI, you will own the design of one of our most critical product areas: the Alerts experience. Alerts are the front line of how our customers derive value from Pano — they must be clear, actionable, and defensible in environments where seconds and accuracy matter.
The Senior / Principal Product Designer will be the first dedicated design leader on the Alerts squad, responsible for shaping both strategy and execution. You’ll partner with a highly engaged PM, a team of engineers, and cross-functional leaders to reduce alert fatigue, strengthen customer trust, and design systems that directly help communities detect and respond to wildfires faster.
This role offers more than just design ownership. As a Senior / Principal Product Designer, you’ll gain direct visibility with executives, including the CEO, and influence how Pano’s technology impacts the world. Unlike many SaaS design roles, this position gives you end-to-end ownership of a high-stakes product area where your work will have a measurable impact on public safety, climate resilience, and the way critical infrastructure is protected.
What you’ll do
- Lead design strategy and execution for the Alerts squad, filling a critical gap as the team’s first dedicated designer.
- Collaborate closely with PMs, engineers, legal, and executives to define and deliver end-to-end customer experiences.
- Translate complex user needs into clear flows, information architecture, and notification logic systems that balance early detection with reducing false positives.
- Conduct user research with dispatchers, fire agencies, and other stakeholders to inform design decisions and reduce “alert fatigue.”
- Design in Figma across interaction, information, and visual design; prototyping and coding skills are a plus.
- Present and defend design decisions to executives, ensuring they are backed by research and aligned with business and legal considerations.
- Shape and evolve the Alerts experience into a more relevant, defensible, and trustworthy system for customers.
- Balance tactical delivery with strategic systems thinking, prioritizing the highest-impact opportunities for improvement.
Who you are
- 8+ years of product or UX design experience, with a strong portfolio of end-to-end ownership in fast-paced environments.
- Bachelor’s or Master’s degree in Design, HCI, or related field (or equivalent experience).
- Strong systems thinker with expertise in interaction, information, and visual design; proficient in Figma.
- Comfortable operating at multiple altitudes—from detailed execution to strategic, long-term design decisions.
- Confident presenting to executives and skilled at navigating cross-functional priorities across product, engineering, and legal.
- Customer-obsessed and empathetic, focused on creating solutions that reduce friction, build trust, and deliver clear value.
- Experience with alerting, notification, or adjacent SaaS products (PagerDuty, Sentry, Nest, Ring, etc.) is highly valuable but not required.
- Motivated by mission-driven work, excited to design technology that saves lives and strengthens climate resilience.
Key Competencies
- Design Excellence – Strong foundation in design fundamentals with depth in areas like interaction, visual, motion, or prototyping; able to deliver work that is both effective and inspiring.
- Product & Customer Focus – Ground decisions in user needs, research, and business context to ensure solutions create real value.
- Communication – Clearly articulate design choices and use storytelling, visuals, and prototypes to influence and align cross-functional teams.
- Leadership – Proactively drive initiatives forward, take ownership in ambiguous spaces, and elevate the standard of design across the team.
Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
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The Company
What We Do
Pano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and up-to-the-minute intelligence to quickly mitigate wildfire threats while protecting lives, property, and the environment.
Pano combines advanced hardware, artificial intelligence, and software in a single integrated enterprise solution. Leveraging data and satellite feeds, as well as propriety imagery from a network of ultra-high-definition, 360-degree cameras atop high vantage points, Pano’s artificial intelligence model produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.
Pano is based in San Francisco with a team of experienced technology professionals–from companies including Cisco, Tesla, Apple, Salesforce, and Nest–who are on a mission to give firefighters advanced tools to safeguard lives, communities, and the environment. Recently, Pano has been featured on Fox Business News, the San Francisco Chronicle, Morning Brew, and T&D World Magazine. Learn more at https://www.pano.ai/.
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