Description and Requirements
Role Overview
The Cloud Engineering and Enablement organization provides services for application and platform teams to utilize cloud services in an efficient, safe, and compliant manner. We maintain a global view of cloud adoption and leverage infrastructure as code to engineer a cloud platform providing self-service capabilities and metrics to drive desired behaviors around financial operations, security posture, and overall good hygiene for cloud-based applications.
As part of our continued focus on driving efficiencies related to cloud adoption and developer productivity, we are looking for an experienced Senior Principal AI engineer to work as part of a multidisciplinary team with the mission to research, develop, and implement responsible use of AI to provide superior customer service and create operational and market differentiating capabilities to further establish MetLife as a global industry leader in the Insurance and Financial Services industry.
The Senior Principal AI engineer will utilize deep learning, neuro-linguistic programming, computer vision, chatbots, model fine-tuning, and retrieval augmented generation to help us improve various business outcomes and drive innovation.
Objectives of this role

• Manage and direct processes and R&D (research and development) to meet the needs of our AI strategy
• Understand company and customer challenges and how integrating AI capabilities can help lead to solutions
• Lead cross-functional teams in identifying and prioritizing key areas of business where AI solutions can drive significant business benefit
• Analyze and explain AI and machine learning (ML) solutions while setting and maintaining high ethical standards

Responsibilities

• Advise senior executives and business leaders on a broad range of technology, strategy, and policy issues associated with AI
• Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with an advanced engineering team, internal partners, and executive leadership
• Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation
• Stay abreast of advancements in the AI and automation market and competitor landscape
• Research, develop, and test various language models against internal benchmarks to identify the most optimal model for the given use case

Reports to: VP, Cloud Engineering
Preferred skills and qualifications

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Engineering, or related field.
• 10+ years of experience in cloud and infrastructure engineering in a large enterprise
• 5+ years of Experience with cloud service providers such as Azure (mandatory), AWS & GCP (preferred)
• Two or more years of experience in applying AI to practical and comprehensive technology solutions
• Experience with ML, deep learning, TensorFlow, Python, NLP
• Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns
• Experience in REST API development, NoSQL database design, and RDBMS design and optimizations

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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