Senior Platform Optimization Analyst

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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

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As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

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JOB SUMMARY

The Enterprise Platform Operations team is seeking a Senior Analyst to help design, measure, and optimize data-informed service and property-turn workflows for a single-family residential operator. This role blends data analysis, workflow design, and process improvement. The ideal candidate is a self-starter who can turn ambiguous business needs into reliable analytical solutions and clear recommendations in a fast-paced environment.

ESSENTIAL FUNCTIONS

• Use analytical tools to investigate operational questions, identify trends, diagnose performance issues, and support decisions.
• Translate business needs into clear requirements, metric definitions, analytical logic, and visualizations.
• Examine workflows end to end—including process steps, handoffs, systems, data, and integrations—to identify root causes, failures, and improvement opportunities.
• Partner with business and technical teams to design practical, scalable solutions and measure their impact on cost, efficiency, quality, and customer satisfaction.
• Present findings through concise commentary, visualizations, documentation, and stakeholder-ready presentations.
• Assess where AI or automation can improve workflows, while clearly communicating tradeoffs involving accuracy, transparency, risk, cost, and human oversight.

QUALIFICATIONS

• 5+ Years of analytical experience
• Strong SQL skills and experience solving complex data and business problems.
• Experience gathering requirements, defining metrics, validating data, and developing reliable analytical outputs.
• Ability to understand broader business context, challenge assumptions, and distinguish symptoms from root causes.
• Experience analyzing workflows and coordinating effectively with both business and technical partners.
• Strong written, presentation, and data-storytelling skills, with the ability to communicate to technical and non-technical audiences.
• Comfort working independently, managing ambiguity, and driving cross-functional efforts from discovery through recommendation.
• Experience with Python; Palantir Foundry; Looker, Tableau, Power BI, or a similar visualization tool; customized GPTs or other business-focused AI solutions experience preferred
• Experience with data architecture concepts spanning databases, transformation layers, semantic models, and applications; and real estate, property management, field service, or property turn workflows is a plus

What you can expect from us:

• Competitive Compensation - Including performance-based bonuses that reward your contributions.

• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.

• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.

• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.

• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.