Organization: CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: Senior Platform Engineer
Location: Bangalore
Business & Team: CTO
Impact & Contribution:
The Senior Unified Communications & Telephony Engineer is responsible for the engineering, operation and continuous improvement of enterprise Teams collaboration, contact centre, meeting-room technologies, Teams telephony with a primary focus on Microsoft Teams platform.
The role provides senior technical expertise across solution design, deployment, automation, troubleshooting, and lifecycle management, while driving improvements to reliability, standardisation, and operational efficiency.
Roles & Responsibilities:
- Administration and support of Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and other Teams-certified peripherals.
- Troubleshoot complex room issues across devices, Microsoft 365, identity and network services.
- Develop standards and proactive monitoring to improve meeting-room reliability and user experience.
- Develop and maintain automation using PowerShell and Microsoft Graph API.
- Automate device management, administration, reporting, monitoring, and remediation activities.
- Automate device management, administration, reporting, monitoring, and remediation activities.
- Lead complex troubleshooting and root-cause analysis across Unified Communications services.
- Develop technical designs, standards and operational documentation.
- Evaluate new Teams capabilities and meeting-room technologies and contribute to technical design and service improvement.
- Work with Microsoft, technology vendors and internal infrastructure, network, identity and security teams.
Essential Skills:
- Microsoft Teams administration, meetings, calling and collaboration services.
- Microsoft Teams Rooms, Teams phones and contact centre technologies.
- Teams-certified AV devices including cameras, microphones, speakers, touch controllers and room peripherals.
- Microsoft Teams Phone and associated calling technologies.
- Microsoft Entra ID and Exchange Online.
- Microsoft Graph API, REST APIs and JSON.
- Advanced PowerShell scripting and automation.
- Monitoring, reporting and proactive service remediation.
- Enterprise network troubleshooting, root-cause analysis and problem management.
- Technical design, documentation and change management.
Education Qualification: Bachelor’s degree/Master’s degree in Engineering in Computer Science/Information Technology.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Microsoft Teams administration, meetings, calling, and collaboration services experience
- Experience with Microsoft Teams Rooms, Teams Phones, and contact centre technologies
- Experience with Teams-certified AV devices, including cameras, microphones, speakers, touch controllers, and room peripherals
- Experience with Microsoft Teams Phone and associated calling technologies
- Experience with Microsoft Entra ID and Exchange Online
- Experience with Microsoft Graph API, REST APIs, and JSON
- Advanced PowerShell scripting and automation skills
- Experience with monitoring, reporting, and proactive service remediation
- Enterprise network troubleshooting, root-cause analysis, and problem management experience
- Technical design, documentation, and change management experience
- Bachelor's or master's degree in Engineering, Computer Science, or Information Technology
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
