Senior People Relations Advisor

Company Description

Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.

This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.

Job Description

Purpose of the role

As a global people relations function, we work for the business, but we get results by working for our colleagues. The Senior People Relations Advisor role is critical to ensure Ivy continues to be a great place to work. It’s about so much more than managing conduct or poor performance. You’ll take a proactive approach to improving colleague experience and where issues do arise, you’ll ensure that a fair and reasonable approach is followed at all times with informal resolution at the heart of everything you do.

This role is critical to the internal working of the people relations function. You’ll be responsible for ensuring that your team feel supported and have all the tools to perform their role to the best of their ability. You’ll be the bridge between the day-to-day work and the strategic direction of the team, informing key areas for improvement.

Facilitating employee relations and resolving any grievances as required with the aim of building a positive and engaged work environment. Use employee relations knowledge to coordinate complex processes and deliver human resource services, which include conducting investigations, corrective actions, conflict resolution, involuntary exit management, statutory compliance, and monitoring & reporting.

Key Responsibilities

• Go-to person in the business (both inside and outside of People Relations) for all Indian employment law matters.
• Support direct report through coaching, on all ‘day-to-day’ and escalated employee relations matters;
• Overall responsibility for quarterly management information packs;
• Coach & develop the advisor population through management of Quality Assurance framework;
• Ensure the leadership team are aware of any, and all, issues facing the advisors;
• Proactively identify areas of improvement and propose solutions; 
• Manage, together with advisor/team leader, all POSH cases;
• Lead on complex employee relations matters e.g. grievances, whistleblowing and exits and keeping team leaders informed.
• Support and on occasion lead on complex restructure programmes e.g. large-scale redundancies,
• Work with the team leaders and team manager to ensure strategic objectives of the global function are being met;
• Responsible for updating business on L1-3 live cases and all current POSH matters;
• Responsible for the team’s training calendar;
• Work with legal resources and consultants to ensure employee relations activities adhere to company policy and statutory requirements.

Qualifications

• Education: Postgraduate in Business Management with specialization in HR, preferably with Law Degree.
• Experience: 7 - 10 years minimum.

Additional Information

At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in [insert location of role], you can expect to receive great benefits like:

• Safe home pickup and home drop
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. 

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated

At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.