Senior People Operations Generalist

SENIOR PEOPLE OPERATIONS GENERALIST (UK) 

A BOLDSCIENCE Senior People Operations Generalist collaborates closely with BOLDSCIENCE staff and members of the People Operations team to support key initiatives and projects that drive business growth for our global workforce. This role is essential in maintaining high standards and ensuring operational excellence across a wide range of people-focused topics, including talent acquisition, onboarding, offboarding, compliance, benefits, performance, maintaining HRIS data/employee records, policy development, employee relations, and other areas as required. Additionally, the Senior People Operations Generalist will build relationships with management as a trusted, strategic business partner and offer guidance and support on workforce-related matters. This role involves a high level of interaction with business leaders and a focus on aligning People Operations initiatives with the overall operational strategy. 

At BOLDSCIENCE, a Senior People Operations Generalist is inquisitive and curious and is always learning and looking for ways to build their skills. They embody the BOLD values, consistently demonstrating a proactive and supportive attitude. In a dynamic and evolving environment, they exhibit exceptional flexibility and adaptability, seamlessly pivoting to address the most critical business needs. An organisational guru, a BOLD Senior People Operations Generalist drives efficiency with the goal of delivering high-quality work, fostering strong business partnerships and consistently exceeding expectations.

Day-to-day Responsibilities

At BOLDSCIENCE, no two days are the same, and our People Operations Generalists actively supports the global People Operations team and the broader company. Some typical activities include: 

Recruitment & Onboarding 

• Collaborate with the Talent team in meeting organisational hiring targets by familiarising and supporting aspects of the recruitment process, including crafting detailed job descriptions, sourcing and attracting top candidates for high-priority roles, and participating in culture-fit interviews to ensure alignment with company values and team dynamics. 

• Collaborate with departmental managers to understand skills and competencies required for openings. 

• Conduct or acquire background checks and employee eligibility verifications, ensuring thorough and compliant processes. 
• Facilitate a seamless onboarding experience for new hires in both the US and UK. Ensure successful integration into the company and foster a positive work environment by updating onboarding materials and resources and providing comprehensive support. 

Compliance & Administration 

• Ensure compliance with federal, state, and local employment laws and regulations in both the US and UK throughout the employment life cycle. Review policies and practices to maintain compliance. 

• Administer and collaborate on routine tasks and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. 

• Maintain accurate employee records, including personal information, employment history, and changes in employment status, to support compliance and effective data management. 
• Perform ongoing maintenance and configuration within the HR Information System (HRIS), ensuring data accuracy and providing user support. Optimise the system to create efficiencies and improve processes. Provide reports and analysis of information when required. 

Employee Relations & Support 

• Act as a trusted, strategic business partner to employees and management, providing guidance, addressing concerns and inquiries, resolving conflicts, and building effective relationships. Escalate complex matters appropriately. 

• Independently facilitate disciplinary meetings, terminations, and investigations. 
• Assist managers with performance reviews, goal setting, and providing feedback. 
• Manage the exit process, conduct exit interviews, and ensure a positive departure experience. 

Strategic & Cross-Functional Support 

• Work closely with internal Talent, Learning, and Payroll/Benefits team members to ensure a cohesive approach to People Operations service delivery. 

• Support the implementation and updating of People Operations policies and procedures to ensure compliance with legal regulations and industry standards, recommending improvements where appropriate. 

• Partner with People Operations teams in both the US and UK on various cross-regional projects, change management initiatives, and integration efforts. 

• Contribute to the successful implementation and testing of new People Operations technologies, workstreams, and systems. 
• Provide operational support across multiple agencies within a shared platform or post-merger environment, ensuring consistency, scalability, and alignment of People practices across entities. 

Continuous Improvement 

• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Apply this knowledge to enhance HR practices. 
• Implement and maintain initiatives in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees. 

Other Duties

• Perform other duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment. 

Required Qualifications/ Specifications  

• Bachelor’s degree in Human Resources, Business Administration, or related field 

• 5+ years of progressively responsible full-scope generalist experience in human resources 

• Proven experience across various People Operations functions, including hiring, onboarding, offboarding, compliance, benefits, performance management, employee records, HRIS administration, policies, and employee relations. 

• Detail and goal-oriented, having the flexibility to adjust and adapt with changing priorities while focused on customer service and quality 

• Desire to learn about different cultures, global policies, and engage effectively across a global workforce 

• Willingness to jump in, shift priorities, and support other areas as business needs arise. 

• Highly organised with a positive, can-do attitude and a willingness to take initiative  

• Strong time management skills  

• Strong flexibility and adaptability skills 

• Strong communication skills with the ability to connect with colleagues 

• Ability to work effectively in a fast-paced environment 

• Competent in MS Office (Word, Excel, Power Point) 

• Familiarity with modern HR platforms (HRIS, Applicant Tracking Systems | ATS)