People Business Partner

At Modern Animal, we’re on a mission to build the future of veterinary care, together. Our core values are the foundation of everything we do. We believe in Staying Curious—exploring new ways to grow and challenging ourselves to reach new heights. As part of our People Support team, and to help us expand into new geographies and scale our clinics, we’re looking for a  People Business Partner who’s ready to embrace opportunities to learn, build, and transform the way veterinary care works.

As a PBP, you’ll partner with clinic and virtual care leadership to help them Get Sh*t Done—ensuring the right people strategies drive outcomes that matter. You’ll work closely with teams, providing feedback, recommending coaching, and fostering growth in ways that truly Communicate with Care and respect the humans (and animals!) we serve. By aligning business objectives with our culture, you’ll help us Set Our Own Bar and push for excellence in everything we do.

This role is all about integrity and impact. You’ll need to Do the Right Thing every step of the way, with honesty and transparency that builds trust across teams. Success here means leading with curiosity, grit, and a people-first mindset that uplifts our clinics and creates better outcomes for pets and their humans. Ready to build something extraordinary? Let’s make it happen—together!

What We’re Looking For:

• A go-getter who is passionate about people and driven to find solutions.
• A strong communicator with excellent interpersonal skills.
• A problem-solver who can think critically and make data-driven decisions, driving timely decisions and mitigating risk. 
• An empathetic leader who can build trust and rapport with team members at all levels, influencing teams and contributing to business objectives. 
• A self-starter who is comfortable working independently and as part of a team, you will be able to work on strategies that may be partly defined. 

What you’ll be working on:

Strategic Partnership & Alignment:

• Develop genuine, collaborative partnerships with area, virtual and regional managers, serving as the HR expert for a multi-state area.
• Ensure HR policies and required processes align with state-specific and federal employment laws.
• Partner with higher-level business leaders to develop and execute HR strategies focused on:
• Talent management
• Organizational effectiveness
• Human capital planning
• Workforce planning
• Team member engagement
• Translate business priorities into high-impact HR initiatives aligned with the overall business objectives.
• Provide data-driven recommendations to clinic leaders, helping them "look around corners" to improve performance, retention, and the overall team member experience.

Coaching & Expertise:

• Act as a coach to clinic leaders, providing feedback on leadership style and fostering a positive work environment.
• You’ll coordinate seamlessly with our broader People team while being the go-to HR resource for your clinic leaders, ensuring we have continuous improvement in our processes. 

Talent Management & Development:

• Support and contribute to regional and company-wide care team engagement and culture initiatives to grow eNPS year over year through surveys and action planning processes.
• Facilitate management training and development, driven by content to grow management capacity and eNPS at clinic and regional levels.
• Create and utilize a clinic health dashboard and people planning tool to drive improvement in each clinic's people development and engagement.
• Recommend new approaches to improve the efficiency of the HR function.
• Facilitate and support bi-annual performance review processes in partnership with the clinic leadership team and the people support team. 
• Work with Modern Animal leaders to identify high performers, build a strong talent bench, and facilitate succession planning and talent management processes.

Employee Relations:

• Serve as the primary point of contact for area and clinic leaders on care team-related matters.
• Conduct timely investigations of Employee Relations issues and provide strategic direction to mitigate risk, partnering with Legal counsel as needed.
• Manage team member relations issues, including investigations, conflict resolution, and disciplinary actions.
• Promote a positive and inclusive work environment.
• Provide guidance on team member policies and procedures.

Collaboration & Coordination:

• Establish, build and maintain positive relationships with the broader people support team to ensure all elements of HR are successfully coordinated to meet business needs.
• Contribute to the design and delivery of programs and initiatives to attract, retain, and promote a diverse and inclusive workforce.

Reasonable Accommodations:

• Collaborate with clinic leadership teams to identify and implement reasonable accommodations for team members with disabilities.
• Ensure compliance with relevant disability laws and regulations.
• Work with team members and managers to create and implement accommodation plans.
• Maintain confidential records related to reasonable accommodations.

Why you’d be a great fit: 

• Bachelor’s degree required 
• Minimum of 5+ years of experience in Human Resources and HR compliance 
• Advanced knowledge of HR best practices, policies and procedures 
• Preferred experience in healthcare or veterinary care
• PHR certification or SHRM preferred 
• Demonstrated ability to manage projects across multiple stakeholders / locations

• Experience working within a multi-unit structure supporting both corporate and field based team members 
• Operate with high emotional intelligence and exceptional listening / communication skills
• Enthusiasm for solution-oriented thinking  

• Strong attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Proficiency in HRIS software (preferably UKG) and Google Suite is a plus
• Passion for animal welfare and the veterinary industry

What you can expect from us: 

• Excellent medical, vision, & dental coverage with various options to choose from 
• Access to behavioral and mental health services through Spring Health
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• A collaborative team and effective team that will work together to build the future of veterinary care, together. 

Role Requirements:

• Hybrid: 3 days in-office (Culver City, CA) + travel to clinics
• Based in Los Angeles, CA
• Ability to travel up to 80% to various clinic locations (currently, SF, TX, AZ, and CO, with future growth expected)

If you're a passionate and results-oriented HR professional who thrives in a fast-paced environment, we encourage you to apply.

The pay range for this position is $101,000 - $137,000 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.