Senior Payment Integrity Manager

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role : 

• At Devoted, we know that one of the most important ways we will build trust with our network of providers and members is to pay claims accurately and on time while having transparent payment policies. Our Payment Integrity Department ensures that provider claims are paid correctly by the responsible party, for eligible members, according to contractual terms, not in error or duplicate, and free of wasteful or abusive practices.

• As a Senior Payment Integrity Manager , you will be responsible for overseeing payment integrity coding and clinical validation operations, ensuring compliance with regulatory and internal standards, and leading strategies to minimize payment errors and inefficiencies. This role involves analyzing claims, reviewing payment processes, and working collaboratively with internal teams, clients, and external vendors to resolve discrepancies and improve payment accuracy.

Your Responsibilities and Impact will include:

• Manage a team of payment integrity auditors; provide coaching, training, and mentorship to ensure the team’s success in achieving departmental goals

• Oversee daily team operations to ensure operational compliance related to productivity, turnaround times, and quality

• Report on key performance indicators (KPIs) related to payment integrity programs and operations effectiveness 

• Collaborate with internal and external stakeholders, including healthcare providers, vendors, and regulatory bodies, to ensure payment integrity, resolve complex issues, and remove team roadblocks

• Ensure compliance with industry regulations, internal policies, and external audits

• Use data-driven insights to identify trends, optimize processes, and anticipate challenges

• Stay current on industry trends and best practices related to payment integrity

Required skills and experience:

• Bachelor's degree and a minimum of 6 years of relevant experience

• Understanding of US healthcare, claims adjudication, revenue cycle management, and payment integrity

• Ability to collaborate, communicate, and influence horizontally and vertically

• Being comfortable in both leadership and execution roles

• Being comfortable with ambiguity and startup environment

• Ability to incorporate company vision, mission, and values in decision making

Desired skills and experience:

• Certified Professional Coder (CPC) certification

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Salary range: $105,000-$155,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.