Senior Order Processing Rep

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

• Act with integrity in everything we do.
• Provide best-in-class customer experiences.
• Develop superior talent and deliver expertise.
• Respond with agility and provide timely results.
• Embrace collaboration, diverse perspectives and ideas.

Job Description:

•    Receives and processes incoming test samples using the LIMS software; responsible for maintaining an efficient workflow process relative to sample prioritization.
•    Receives and responds to non-technical customer inquiries regarding status of tests and return of samples.
•    Processes requests from the laboratory.
•    Performs routine technical review of incoming work to determine test appropriateness and sample requirement.
•    Reviews incoming test articles, requested tests, and pricing in a timely and accurate fashion.
•    Investigates and resolves discrepancies with test samples.
•    May maintain customer database in LIMS, entering new accounts, updating change of address, and updating sales account manager.
•    May process and mark outgoing final reports, copy and fax and/or e-mail as requested.
•    May be required to ensure proper storage and expedient retrieval of all raw data, documentation, protocols, specimens, and interim final reports from the archives.
•    May serve as backup to receptionist for breaks and time off, as needed.

Qualifications & Technical Competencies:

•    Associate’s degree in a related field or relevant laboratory experience required.
•    2 to 4 years of customer service experience.
•    Strong PC and Microsoft Office skills required.
•    Type 35-45 wpm accurately.
•    Excellent written and verbal communication skills; good telephone etiquette; aptitude to learn and accurately perform clerical tasks.
•    Fluency in English is preferred.

•    Ability to work in a GLP/GMP environment

**Pay range- $22.00- $28.00/hr**

Working Conditions:

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
•    Able to spend long hours at computer/work station using keyboard and mouse.

Pay Range Minimum:

$18.32

Pay Range Target:

$28.00

Pay Frequency:

Hourly

Please Note: Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

NAMSA is an equal employment opportunity company. NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.